Penny Williams
Covina,Ca.
Summary
Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
35
35
years of professional experience
Work History
BDC REP
Miller Toyota of Anaheim
02.2020 - 02.2024
- BDC Sales – Both Internet and Floor leads, BDC KBB Service Exchange, BDC Service Recalls, BDC Lease Retention
BDC REP
DTLA Toyota
07.2014 - 02.2020
- BDC Sales – Both Internet and Floor leads
BDC REP
Toyota of Glendora
04.2012 - 06.2014
- BDC Sales – Internet Leads, Trainee for Internet Sales
BDC REP
West Covina Nissan
09.2011 - 03.2012
- BDC Sales – Both Internet and Floor leads
Client Services Representative
EXCEL TELEMESSAGING
05.2009 - 04.2011
- Rehired in same position / duties as when previous Excel Employee, Also answered calls part-time as Telephone Agent
Assistant Manager
CONCORDE COMMUNICATIONS
02.2009 - 04.2009
- Assistant Manager of entire Inbound/Outbound Call Center
Sales / Customer Service
BARBARA'S ANSWERING SERVICE
06.2008 - 02.2009
- Answering Service Sales / Customer Service, Adding new accounts and upgrading current accounts
Assistant Service Manager
CLEANTECH ENVIRONMENTAL
01.2008 - 06.2008
- Assist Service Manager with daily operations of CleanTech
Client Services Representative
EXCEL TELEMESSAGING
07.2006 - 01.2008
- Wrote, designed and produced marketing materials / program, Was instrumental in developing client referral database, Sales - both in and outbound calls and in person to produce new business and upgrade current client services throughout Southern California
Operations Manager / Sales
TEL-US CALL CENTER
06.1999 - 07.2006
- Executed daily operations of company, Directed staffing, hiring, training, and performance evaluations in order to control labor costs, improve service quality, and develop overall company growth, Was instrumental in developing quality assurance / monitoring program which led to company winning 'ATSI' award of excellence 7 consecutive years, Worked directly with customers to research and resolve complaints, requests for account modifications, and billing adjustments, Maintained all technical equipment, Programmed new accounts - in office and via remote access, On call 24/7 for staff, equipment, and new sales calls, New Sales (beginning to close) via phone, in office, and on-site presentations when requested
Loan Originator, then Loan Officer
PURNELL MORTGAGE
03.1998 - 05.1999
- Loan Origination - both in and outbound calls to produce new business, Loan Officer - worked all phases to see loan through closing process
Sales and Management
YOUR RECEPTIONIST
12.1996 - 03.1998
- All phases Sales and Management, Answering Service, Cell Phones, Voice Mail, and Pagers
Customer Service Manager
POWERNET COMMUNICATIONS
06.1995 - 12.1996
- Customer Service Manager for long distance Reseller Division
Sales and Management
D.C.D. INVESTMENTS, INC.
06.1991 - 05.1995
- All phases Sales and Management, Answering Service, Voice Mail, Cell Phones, and Pagers
Independent Consultant
NATIONAL FUND RAISING CONSULTANTS
09.1990 - 05.1991
- Fund Raising Projects for Non-Profit Organizations
Director of Development
TULSA CHRISTIAN SCHOOLS
09.1988 - 09.1990
- All aspects of school fund raising projects, public relations, and advertising, Part-time 1988-89 school year
Education
High School Diploma -
Coffeyville Memorial High School
Coffeyville, KSVarious Courses, Seminars, and Certifications - Marketing/Sales/ManagementCommunicationsAccountingComputer Hardware, Software, and Operations
VARIOUS
Associate in Applied Science - Business -
TULSA JUNIOR COLLEGE
Salesperson License
Occupational
California09.2026
Toyota, Scion, Lexus
SPIN
05.2014
Skills
- Appointment Setting
- Attention to Detail
- Reliability
- Continuous Improvement
Phone
(626) 826-7790, (626) -394-7984
Timeline
BDC REP
Miller Toyota of Anaheim
02.2020 - 02.2024
BDC REP
DTLA Toyota
07.2014 - 02.2020
BDC REP
Toyota of Glendora
04.2012 - 06.2014
BDC REP
West Covina Nissan
09.2011 - 03.2012
Client Services Representative
EXCEL TELEMESSAGING
05.2009 - 04.2011
Assistant Manager
CONCORDE COMMUNICATIONS
02.2009 - 04.2009
Sales / Customer Service
BARBARA'S ANSWERING SERVICE
06.2008 - 02.2009
Assistant Service Manager
CLEANTECH ENVIRONMENTAL
01.2008 - 06.2008
Client Services Representative
EXCEL TELEMESSAGING
07.2006 - 01.2008
Operations Manager / Sales
TEL-US CALL CENTER
06.1999 - 07.2006
Loan Originator, then Loan Officer
PURNELL MORTGAGE
03.1998 - 05.1999
Sales and Management
YOUR RECEPTIONIST
12.1996 - 03.1998
Customer Service Manager
POWERNET COMMUNICATIONS
06.1995 - 12.1996
Sales and Management
D.C.D. INVESTMENTS, INC.
06.1991 - 05.1995
Independent Consultant
NATIONAL FUND RAISING CONSULTANTS
09.1990 - 05.1991
Director of Development
TULSA CHRISTIAN SCHOOLS
09.1988 - 09.1990
High School Diploma -
Coffeyville Memorial High School
Various Courses, Seminars, and Certifications - Marketing/Sales/ManagementCommunicationsAccountingComputer Hardware, Software, and Operations
VARIOUS
Associate in Applied Science - Business -
TULSA JUNIOR COLLEGE
Salesperson License
Occupational
Toyota, Scion, Lexus
SPIN
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