Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Pepe Paredes

Pepe Paredes

Los Angeles,CA

Summary

Dynamic Customer Service Representative with a track record of enhancing customer satisfaction and streamlining service operations at Bank of America. Skilled in bilingual communication and complaint resolution, adept at identifying opportunities for sales growth. Proven ability to deliver professional customer support, ensuring customer loyalty and satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Bank of America
01.2023 - 12.2024
  • Responded to customer requests for services, appointments, transfers, refunds, company information, etc.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for loan dept, credit card dept etc.
  • Maintained proffesional and orderly cutomer service to cutomers and made sure they left satisfied .
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Mclaren Solutions
07.2021 - 12.2022
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.


Education

GED -

El Camino College
Torrance, CA

Skills

  • Appointment Scheduling
  • Bilingual
  • Complaint resolution
  • Account updating
  • Professional Customer Support
  • Product promotion
  • Sales closing

Hobbies

I like to go the gym and maintain healthy lifestyle , and currently taking NASM class to be certified personal trainer. 

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

Bank of America
01.2023 - 12.2024

Customer Service Representative

Mclaren Solutions
07.2021 - 12.2022

GED -

El Camino College
Pepe Paredes