Percyonna Jones
Las Vegas ,Nv
Summary
Dynamic professional with a proven track record at Digestive Associates, excelling in customer service and appointment scheduling. Enhanced patient satisfaction by streamlining check-in processes and maintaining confidentiality. Adept at managing high call volumes and coordinating communication, leveraging strong attention to detail and administrative skills to optimize workflow and reduce wait times by 20%.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Jt Partners
Las Vegas, NV
01.2024 - 08.2025
- Greeted and assisted visitors, ensuring positive first impressions of company.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments, coordinating calendars for team members and clients.
- Maintained organized front desk area, enhancing overall office efficiency.
- Handled customer inquiries and complaints with professionalism, resolving issues promptly.
- Processed incoming and outgoing mail, ensuring timely distribution to staff.
Sales Associate
Green Valley Grocery
Las Vegas, NM
08.2024 - 01.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Collaborated with team members on inventory management and restocking efforts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Medical Receptionist
Digestive Associates
Las Vegas, NV
06.2020 - 10.2023
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Streamlined patient check-in processes, improving overall patient experience and satisfaction.
- Maintained accurate electronic health records, ensuring compliance with industry standards and regulations.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Medical Assistant - Medical
Bright Wood College
Las Vegas, NV06.2020
High School Diploma -
Ed W Clark High School
Las Vegas, NV06.2018
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Data entry
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
Timeline
Sales Associate
Green Valley Grocery
08.2024 - 01.2025
Front Desk Receptionist
Jt Partners
01.2024 - 08.2025
Medical Receptionist
Digestive Associates
06.2020 - 10.2023
Medical Assistant - Medical
Bright Wood College
High School Diploma -
Ed W Clark High School