Perla Avila

• Oversaw daily operations to ensure efficient clinic workflows and patient care delivery.
• Implemented process improvements that enhanced staff productivity and patient satisfaction.
• Developed training programs for new staff, fostering a culture of continuous learning and development.
• Managed budgeting and resource allocation to optimize operational efficiency within the health center.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.

• Supervised and mentored Community Health Workers (CHWs), providing ongoing coaching, performance feedback, and support to foster a collaborative, high-performing team.
• Led the development and implementation of community health initiatives, managing logistics, workflows, and outcome reporting to ensure program goals were met.
• Served as a member advocate, connecting individuals to healthcare and social service resources while navigating complex healthcare systems on their behalf.
• Analyzed program performance and population health data to monitor progress, measure impact, and inform continuous improvement strategies.
• Collaborated with internal teams and external stakeholders to address community health needs, with emphasis on preventive care, chronic disease management, and behavioral health.
• Oversaw a remote workforce and call center operations, ensuring service quality, staff accountability, and efficient member outreach.

Specialty Supervisor – General Surgery Residency Program Office Supervisor

• Developed, implemented, and facilitated a General Surgery Residency Program.
• Collaborated with external specialists including Gastroenterology, Urology, Breast Surgery, Radiology, Oncology, and Anesthesiology to provide coordinated residency program support.
• Built and maintained strong professional relationships with providers, financial liaisons, and the hospital finance department to support program sustainability and operations.
• Partnered with community resources to support patient sliding fee scale enrollment and eligibility determination.
• Oversaw clinic staffing, including hiring, onboarding, training, and ongoing staff education with a focus on policies and procedures.
• Conducted and implemented competency assessments for front and back office staff to support performance evaluation and improvement.
• Designed and optimized workflow processes to maximize efficiency and effectiveness across job roles.
• Facilitated community health outreach events, including back-to-school initiatives, Reach Out and Read programs, and distribution of no-cost medical supplies.
• Led staff and departmental meetings and assisted with overall clinic operations to promote standardization and quality improvement.
• Trained and mentored new front and back office supervisors.
• Managed inventory and supply ordering for multiple clinic locations.
• Administered required employee health vaccines to staff

• Conducted patient intake and collected medical histories to facilitate efficient healthcare delivery.
• Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
• Administered medications and vaccinations per physician protocols while monitoring patient responses.
• Managed electronic health records, ensuring data accuracy and compliance with regulatory standards.
• Trained new staff on office protocols, enhancing team efficiency and service quality.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted physicians with minor surgeries, including preparing rooms and sterilizing instruments.
• Coordinated patient appointments and managed scheduling to optimize clinic workflow.