Perla Barreras
Bronx, New York ,NY
Summary
Motivated and customer-focused professional with over 5 years of experience in customer service and front-desk support. Proven ability to manage multi-line phones, greet and assist visitors, schedule appointments, and handle administrative tasks in fast-paced environments. Strong communicator with excellent organizational skills and a commitment to providing a welcoming, professional first impression.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NORDSTROM-NEW YORK
NEW YORK
- Current
- Provided accurate information, answered questions, and directed individuals to the appropriate departments or staff.
- Supported daily front desk operations by multitasking efficiently in a fast-paced retail environment.
- Provided exceptional customer service by addressing questions, concerns, and requests promptly and professionally.
Medical Assistant Intern
Alba, Juan A. MD
New York, NY
04.2026 - 05.2026
- Assisted in patient intake, recording vital signs and medical histories.
- Provided support to medical staff during examinations and procedures.
- Coordinated appointment scheduling and managed patient follow-ups efficiently.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Obtained client medical history, medication information, symptoms, and allergies.
Financial Services Representative
Check Cashing -CFSC
BRONX, NEW YORK
05.2021 - 07.2021
- Assisted clients with check cashing, bill payments, and general inquiries while maintaining a welcoming front desk environment.
- Balanced multiple responsibilities including customer assistance, phone inquiries, and transaction processing in a fast-paced environment.
Receptionist
Eyepic eye care
Harlem, NEW YORK
01.2021 - 05.2021
- Verified patient demographics, insurance information, and appointment details to maintain accurate records.
- Assisted patients with eyewear questions, contact lens orders, and general inquiries with patience and professionalism.
- Managed multi-line phone system, directing calls to appropriate staff.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Skills
- Microsoft word and excel
- Detail oriented
- Process optimization
- Strong communicator
- Call center experience
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Vital sign monitoring
- Medication administration
- Multitasking and organization
- Phlebotomy techniques
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Timeline
Medical Assistant Intern
Alba, Juan A. MD
04.2026 - 05.2026
Financial Services Representative
Check Cashing -CFSC
05.2021 - 07.2021
Receptionist
Eyepic eye care
01.2021 - 05.2021
Customer Service Representative
NORDSTROM-NEW YORK
- Current