Summary
Overview
Work History
Education
Skills
Timeline
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Perla Carrillo

Fresno,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Deli Customer Service Representative

HEB Grocery Store
Missouri City, TX
03.2026 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Operated deli equipment, ensuring compliance with health and safety standards.
  • Maintained cleanliness and organization in the deli department to optimize workflow.
  • Trained new team members on best practices in food handling and customer interaction.

Customer Service Representative

Army and Air Force Exchange Service
Wahiawa, HI
02.2021 - 10.2021
  • Resolved customer inquiries by providing accurate information and timely solutions
  • Monitored inventory levels and restocked items to maintain product availability for customers
  • Handled customer transactions accurately and maintained cash accuracy
  • Prepared breakfast and lunch orders to ensure timely service and customer satisfaction

Retail Sales Assistant Manager

Rue21
Pearland, TX
11.2015 - 12.2018
  • Managed daily store operations, ensuring achievement of sales goals and optimal customer experience
  • Provided exceptional customer service by resolving client issues promptly, ensuring a positive shopping experience
  • Trained and supported new employees on store procedures, customer service standards and sales protocols
  • Processed transactions accurately using point-of-sale system, maintaining customer satisfaction
  • Trained and supported new employees on store procedures and customer service standards, enhancing team effectiveness

Education

Associate of Arts - Behavioral Sciences

San Jacinto College
Houston
08-2025

Bachelor of Science - Psychology

University of Houston
Houston
05-2027

Skills

  • Customer Service
  • Organization and Attention to Detail
  • Workplace safety
  • Reliability and punctuality
  • POS system operation

Timeline

Deli Customer Service Representative

HEB Grocery Store
03.2026 - Current

Customer Service Representative

Army and Air Force Exchange Service
02.2021 - 10.2021

Retail Sales Assistant Manager

Rue21
11.2015 - 12.2018

Bachelor of Science - Psychology

University of Houston

Associate of Arts - Behavioral Sciences

San Jacinto College