Perla Castanon
Pharr
Summary
Experienced pharmacy technician skilled in processing prescriptions and managing inventory. Known for exceptional communication skills and problem-solving abilities, contributing to efficient pharmacy operations and improved patient experiences.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
H-E-B Grocery
McAllen
06.2017 - Current
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists with medication preparation and labeling tasks.
- Verified prescriptions and drug labels, documents and packages.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Provided excellent customer service by answering inquiries and addressing concerns.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Managed inventory levels and organized stock on pharmacy shelves.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Operated pharmacy software for patient records and prescription tracking.
- Collaborated with team members to ensure smooth pharmacy operations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Prepared prescription transfers to other pharmacies.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
Education
High School Diploma -
Edinburg High School
Edinburg06-2012
Some College (No Degree) - Software Engineering
Western Governors University
Salt Lake City, UT06-2026
Skills
- Prescription processing
- Pharmacy software
- Inventory management
- Billing support
- Supporting pharmacy operations
- Workflow optimization
- Data entry
- Customer service
- Team collaboration
- Problem solving
- Communication skills
Languages
English
Professional
Spanish
Professional
Timeline
Pharmacy Technician
H-E-B Grocery
06.2017 - Current
High School Diploma -
Edinburg High School
Some College (No Degree) - Software Engineering
Western Governors University