Perla Castro
Pico Rivera,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Cashier
Dds
Pico Rivera, California
11.2025 - 12.2025
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the checkout area consistently.
- Handled cash, credit, and gift card transactions accurately.
- Stocked shelves and organized merchandise to enhance store presentation.
- Managed returns and exchanges following store policies promptly.
Insurance Customer Service Representative
Mona’s Auto Insurance
Los Angeles, California
07.2021 - 01.2024
- Assisted customers in selecting appropriate insurance coverage options.
- Responded to inquiries regarding policy details and claims processes.
- Processed customer applications and policy renewals efficiently.
- Educated clients on policy features and benefits clearly.
- Followed up on outstanding claims to ensure timely resolution.
- Provided quotes on various types of insurance policies.
- Developed strong relationships with clients by providing exceptional customer service.
- Greeted customers and provided prompt, courteous service.
- Navigated computer system to look up customer information and update policies.
- Handled billing related activities focused on medical specialties.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Sales Associate
AT&T
Inglewood, California
06.2016 - 01.2021
- Maintained product displays to enhance store presentation and visibility.
- Collaborated with team members to ensure seamless store operations.
- Participated in inventory management and restocked shelves as needed.
- Educated customers about promotions and loyalty programs effectively.
- Trained new associates on sales techniques and company policies.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
Education
Frida Kahlo High School
Los Angeles, CASkills
- Customer service
- Cash handling
- Point of sale operation
- Merchandising strategies
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
Dds
11.2025 - 12.2025
Insurance Customer Service Representative
Mona’s Auto Insurance
07.2021 - 01.2024
Sales Associate
AT&T
06.2016 - 01.2021
Frida Kahlo High School