Summary
Overview
Work History
Education
Skills
Timeline
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Perla Jahuey

Raleigh,NC

Summary

Experienced costumer support with proven examples in costumer service while working in the hospitality industry. Addressed and clarified 90% of costumers inquiries regarding each meal or service style offered by the business. When new trainees joined the team, managers or supervisors entrusted me with their training to ensure they met our high quality standards. Seeking opportunities to explore and enhance my knowledge to support a dynamic company that is service-oriented.

Overview

3
3
years of professional experience

Work History

Expeditor

Torchy's Taco
05.2021 - 06.2024
  • During peak hours I sustained our performance percentage of 96% by following up with my teammates and preparing ahead.
  • Guided new costumers through our options in favor of their preferences aiming to build costumer retention.
  • Ensured quality standards were met by having unsatisfactory items redone for costumer satisfaction.
  • provided stock for team members to facilitate support.
  • Trained new expeditors from different backgrounds and experience.

Education

High School Diploma -

Mary Phillips High School
1923 Milburnie Rd, Raleigh, NC 27610
01-2024

Skills

  • Stock monitored goods to maximize productivity
  • To meet costumer demands and manage a high volume of orders, physical stamina was essential
  • Operated effectively in teams to meet order times
  • High interaction with costumers demanded good costumer service skills
  • Bilingual

Timeline

Expeditor

Torchy's Taco
05.2021 - 06.2024

High School Diploma -

Mary Phillips High School

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Perla Jahuey