Perla Zamora
Keene,TX
Summary
Proven server with a track record of enhancing customer satisfaction and sales through exceptional service and upselling techniques. Skilled in cash handling and foreign language proficiency, adept at fostering guest engagement and resolving complaints efficiently. Demonstrated ability to multitask and maintain strong work ethic under pressure, significantly increasing walk-in business. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Overview
7
7
years of professional experience
Work History
Server
Jim Rexhepi
05.2020 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Juan Torres
06.2017 - 08.2019
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Applied Science - Echocardiography
Hill College
Hillsboro, TX05.2024
High School Diploma -
Cleburne High School
Cleburne, TX05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Foreign language proficiency
Languages
Spanish
Native or Bilingual
Timeline
Server
Jim Rexhepi
05.2020 - 04.2024
Server
Juan Torres
06.2017 - 08.2019
Associate of Applied Science - Echocardiography
Hill College
High School Diploma -
Cleburne High School
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