Perrionia Boyd
Summary
Dedicated and detail-oriented customer service and operations professional with leadership experience in fast-paced environments. Strong background in cash handling, customer relations, team supervision, and problem-solving. Currently pursuing an Accounting Technology degree with experience using Microsoft Office Suite, including Excel and Outlook. Seeking to transition into the banking industry where I can apply my communication, financial, and organizational skills to provide exceptional customer service and operational support.
Overview
7
7
years of professional experience
Work History
Traveling Restaurant Manager
Raising Cane's
03.2023 - Current
- Lead and support restaurant teams across multiple locations to ensure operational excellence and strong customer experiences
- Supervise team members, delegate responsibilities, and maintain productivity in high-volume environments
- Train and mentor employees on company procedures, customer service standards, and operational expectations
- Analyze daily performance metrics and adjust staffing and workflows to improve efficiency and results
Customer Service Associate
Publix
06.2022 - 02.2023
- Delivered excellent customer service in a fast-paced retail environment
- Assisted customers with purchases, problem resolution, and product inquiries
- Worked collaboratively with team members to maintain store operations and customer satisfaction
- Managed cash handling responsibilities with accuracy and professionalism
- Supported daily store functions while maintaining strong communication and teamwork
Customer Service Lead
Food Lion
07.2021 - 06.2022
- Supervised front-end operations and supported customer service associates during daily business operations
- Assisted with scheduling, training, and coaching team members to improve performance and customer satisfaction
- Resolved customer concerns professionally while maintaining a positive customer experience
- Managed cash handling procedures, register operations, and end-of-day balancing responsibilities
- Worked closely with store leadership to ensure smooth operations and efficient workflow
- Demonstrated leadership, accountability, and strong communication skills in a fast-paced retail environment
Shift Lead
Dairy Queen
02.2020 - 04.2021
- Supervise crew members during shifts
- Open and close the restaurant
- Handle cash drawers, safe counts, and till audits
- Provide customer service and resolve guest concerns
- Train new employees on procedures and food safety
- Assign tasks and ensure employees stay productive
- Monitor food quality and presentation standards
- Prepare and serve food, desserts, and beverages when needed
- Ensure cleanliness of dining areas, kitchen, and restrooms
- Track inventory and restock supplies
- Follow health, safety, and company policies
- Manage shift scheduling adjustments and break coverage
- Handle deposits and end-of-day paperwork
- Support drive-thru operations and maintain service speed
- Communicate updates and issues with upper management
- Maintain team morale and a positive work environment
Crew
McDonald's
01.2019 - 01.2020
- Customer service
- Cash Handling
- Punctuality
- Teamwork
Education
High school - Computer science shop
Tampa Bay Technical High school
Accounting Technology Program -
Tallahassee State College
Skills
- Customer Service
- Cash Handling & Balancing
- Relationship Building
- Team Leadership
- Communication Skills
- Problem Solving
- Attention to Detail
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Safe Counts & Cash Reconciliation
- Till Audits & Register Balancing
- Cash Handling Accuracy
- End-of-Day Financial Procedures
- Microsoft Teams
- Time Management
- Data Entry & Record Keeping
- Operations Management
- Conflict Resolution
Accomplishments And Leadership
- Managed operations across multiple restaurant locations as a traveling manager in high-volume environments
- Developed leadership and coaching skills through supervising employees and maintaining operational standards
- Recognized academically through President's List achievement while balancing full-time work and college responsibilities
- Experienced working in customer-focused environments requiring professionalism, accuracy, and adaptability
- Demonstrated strong cash handling, register balancing, and customer resolution skills transferable to banking operations
Timeline
Traveling Restaurant Manager
Raising Cane's
03.2023 - Current
Customer Service Associate
Publix
06.2022 - 02.2023
Customer Service Lead
Food Lion
07.2021 - 06.2022
Shift Lead
Dairy Queen
02.2020 - 04.2021
Crew
McDonald's
01.2019 - 01.2020
High school - Computer science shop
Tampa Bay Technical High school
Accounting Technology Program -
Tallahassee State College