Perry Catanese
Mentor,Ohio
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Energetic individual bringing experience in retail product sales. Maintains current insight on market trends and customer preferences to boost sales. Open and clear communicator skillful in resolving conflicts and completing purchases. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Very optimistic person with a lot of motivation and positivity to bring and provide!
Overview
4
4
years of professional experience
Work History
Instacart Shopper
Instacart
Mentor, Ohio
11.2020 - Current
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Loaded and unloaded orders at customer's homes or locations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Consulted with customers on food selections and custom order requests.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Sales Associate
SPC Sports
Mentor, Ohio
08.2020 - 02.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked stock using company inventory management software.
- Developed, marketed and sold full range of products and support services.
- Completed orders and organized product deliveries to meet customer timetables.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Achieved perfect attendance and on-time record.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared large cash deposits with zero discrepancies.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Maintenance Aide
Black Brook Golf Course
Mentor, Ohio
05.2020 - 11.2020
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts and basic hand tools.
- Maintained safety conditions and standards in facility.
- Ran service calls for equipment repairs for tenants, meeting set response times outlined in leases.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Fulfilled range ball purchases
- Organized and cleaned golf carts after usage
- Kept company vehicles maintained, washed and fueled to be ready for use.
- Picked the range for range balls
- Worked with staff, contractors and residents on major repair and renovation projects.
Consumables Team Member
Target
Mentor, Ohio
10.2018 - 02.2020
- Educated customers about consumables products and gained exemplary product knowledge.
- Maintained cleanliness and in-stock position within work areas and became cross-trained and assisted in other areas.
- Handled product and equipment according to safety guidelines and supported safe working and shopping environment.
- Stocked and faced supplies during store open hours while being available to customers.
- Solved customer problems and collaborated well with other team members.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree - Health Sciences (Business Minor)
Ohio State University
Columbus, OHNo Degree - Health Sciences
Lakeland Community College
Willoughby, OHHigh School Diploma -
Mentor High School
Mentor, OH06.2021
Skills
- Accurate money handling
- Sales proficiency
- Online ordering familiarity
- Delivery management
- Lift up to 400 pounds
- Daily gym member (weights, bodybuilding, and cardio)
- Customer Relations
- Product and service sales
- Excellent Communication
- Critical Thinking
- Stocking and replenishing
Accomplishments
- Achieved full ride scholarship to The Ohio State University for grades
- Almost two years ahead in college because of credits gained in high school
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Graduated with 4.5 GPA, honors diploma, and AP distinction
- Involved in high school sports while working
- Involved in clubs at The Ohio State University
- Large variety of work experience
- Studying science and business in college
Baseball
Continue to play on a baseball team and have since I was 5!
Affiliations
- Buckeyes Against Cancer
- Doctors Without Borders
- Mentor Green Team
Timeline
Instacart Shopper
Instacart
11.2020 - Current
Sales Associate
SPC Sports
08.2020 - 02.2021
Maintenance Aide
Black Brook Golf Course
05.2020 - 11.2020
Consumables Team Member
Target
10.2018 - 02.2020
No Degree - Health Sciences (Business Minor)
Ohio State University
No Degree - Health Sciences
Lakeland Community College
High School Diploma -
Mentor High School