Results-driven manager with over 25 years of experience in residential property and restaurant management. Led construction oversight, retail operations, and inventory control while focusing on budget management and team development. Delivered exceptional customer service and achieved business growth through strong leadership and organizational skills.
Cultivated positive resident relationships by providing responsive, professional customer service and addressing concerns promptly and effectively.
Assisted with day-to-day property management operations, including resident relations, administrative functions, and property compliance.
Coordinated maintenance requests and prioritized work orders based on urgency, ensuring timely repairs and minimizing disruptions to residents.
Served as a liaison between residents, management, maintenance staff, and outside vendors to facilitate clear communication and efficient resolution of concerns.
Scheduled and coordinated routine, preventative, and emergency maintenance services while following established property procedures.
Monitored work orders from initial request through completion, ensuring accurate documentation and timely follow-up.
Collaborated with maintenance personnel to maintain properties in safe, sanitary, and well-maintained condition.
Responded to resident complaints and maintenance concerns, coordinating appropriate solutions and following up to ensure satisfactory resolution.
Conducted property and unit inspections to identify maintenance needs, safety concerns, and lease compliance issues.
Maintained accurate and confidential resident files, lease documentation, payment records, work orders, and other property management records.
Assisted with tenant applications, lease agreements, renewals, and recertifications while ensuring documentation was complete and up to date.
Supported compliance with HUD requirements, Fair Housing regulations, agency policies, and applicable federal, state, and local housing standards.
Assisted with rent collection activities and addressed delinquency issues through timely communication and appropriate follow-up.
Reviewed lease documentation and resident records to ensure accuracy, compliance, and timely updates.
Provided administrative support to property management, including preparing correspondence, maintaining files, answering phones, scheduling meetings, and assisting with daily office operations.
Created and maintained organized tenant files while accurately tracking rental payments, lease agreements, recertifications, and other resident documentation.
Assisted management with maintaining high property standards through regular communication with residents, maintenance personnel, vendors, and contractors.
Shift Lead Supervisor Manager
Walgreens
Salem, OR
11.2024 - 03.2026
Oversaw daily store operations during assigned shifts, enhancing workflow and delivering exceptional customer service.
Executed complete opening and closing procedures, including system startup, cash handling, and sales floor preparation.
Guided team members on tasks, ensuring compliance with company policies and effective execution of responsibilities.
Processed transactions efficiently, managed cash registers, and conducted cash drops to the safe.
Managed inventory by receiving deliveries, stocking shelves, and verifying on-hand quantities to maintain optimal stock levels.
Delivered high-quality customer service by assisting with inquiries and resolving issues promptly.
Received vendor deliveries and processed shipments to maintain stock levels.
Ensured compliance with safety standards and maintained a clean environment in accordance with legal requirements.
Commercial Construction Superintendent
Brocon/Skillforce
Dallas, TX
07.2022 - 09.2024
Supervised daily construction operations for commercial projects.
Coordinated subcontractor schedules and managed site logistics effectively.
Ensured compliance with safety regulations and building codes on-site.
Managed interior eye doctor construction remodel, coordinating general and subcontractors to ensure timely project completion.
Oversaw daily construction operations and ensured compliance with safety regulations.
Coordinated subcontractors and suppliers for timely project execution.
Managed project schedules and communicated updates to stakeholders.
Conducted site inspections to monitor progress and quality standards.
Implemented cost control measures to maintain budget parameters.
Led team meetings to address challenges and streamline workflows.
Multi-Site Single Family Construction Superintendent/Home Inspector
Invitation Homes
Addison, TX
05.2020 - 06.2022
Oversaw multiple projects from inception to completion, ensuring adherence to contract terms and delivery on schedule.
Managed general contractors during renovations and turnarounds, achieving project goals with urgency and efficiency.
Monitored construction activities, addressing complaints and resolving issues promptly.
Implemented safety procedures to protect job site personnel and the public.
Conducted resident orientations and performed inspections during move-in and pre-move-out phases.
Supervised internal maintenance technicians, ensuring timely completion of work orders to maintain operational standards.
Ensured project sites remained clean, safe, and functional according to company standards.
Documented project progress with detailed reports and before-and-after photographs.
Property/Regional Manager
Bigelow Property Management
Dallas, TX
06.2014 - 05.2020
Secured 97% occupancy for a 414-unit property previously at 76%.
Maintained occupancy above 96%, achieving average monthly revenue of $435,000.
Managed advertising and leasing for vacant units, facilitating 30 move-ins weekly.
Cultivated strong resident relationships, resulting in increased lease renewals.
Oversaw eviction cases, ensuring procedural compliance and winning all cases.
Coordinated with local Police and Fire Department to ensure resident safety.
Supervised maintenance operations, ensuring 35 apartments were ready for new tenants weekly.
Facilitated crime prevention meetings, improving resident awareness and enhancing community safety.
General Manager
Founders Grill
Dallas, TX
02.2002 - 05.2014
Directed back-of-house operations and food promotion for downtown Dallas restaurant, seating 120 guests and generating over $750,000 annually.
Managed 12 shift associates, including wait staff, bussers, and bartenders; trained all new employees through formal training program.
Coordinated private events for convention organizers, sports figures, and celebrities, fostering strong customer relations and enhancing brand reputation.
Enabled servers to elevate customer experience through targeted up-selling techniques, resulting in increased guest satisfaction.
Achieved recognition as one of the top new restaurants in Dallas through features in Dallas Morning News and CitySearch.
Received multiple awards from DFW magazines and newspapers for outstanding service and quality.
Resolved service issues diplomatically to maintain high standards, ensuring guest satisfaction and loyalty.
Promoted a culture of pride among staff regarding restaurant offerings.
Education
Lake Highlands High School - Basic Studies
Lake Highlands High School
Dallas, TX
06-1995
Some College (No Degree) - Communications and Principles of Business
Texas State University
San Marcos, TX
Some College (No Degree) - Communications
Austin Community College
Austin, TX
Skills
Yardi software
Property management software
Tenant screening
Property assessment
Rently software
Salesforce
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Teams
Point of sale terminals
Inventory management
Document tracking
Social media management
Internet Explorer
Languages
English-Fluent, Greek-Fluent, Spanish-Limited
Technology Skills
Point of Sale Terminals
MS Word
MS Excel
Social Media
Yardi (construction side)
Internet Explorer
Home Inspector
Rently Manager
Okta
Tenant Tech
Elite
Smart Rent
Salesforce
Zebra
Activities
Various in/outdoor activities/sports with my family