Summary
Overview
Work History
Education
Skills
Timeline
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Persephone O’Toole

Grand Rapids,MI

Summary

Newly licensed esthetician ready to take the first step in getting involved in the skin care industry, making everyone feel accepted in their own skin, in a big clientele salon that offers a wide variety of services.

Overview

2
2
years of professional experience

Work History

Front Desk Attendant

Oasis Hot Tub Gardens
09.2022 - 04.2023
  • Promoted a welcoming environment while managing the receptionist area and fielding information requests.
  • Improved customer retention by using quick response and dynamic service skills to build relationships.
  • Assisted and provided customer service to visitors' needs in a fast-paced environment.
  • Used problem-solving skills and communication with staff to completely and efficiently respond to customer inquiries.
  • Greeted 100+ daily visitors and customers upon their arrival, offered assistance, and answered questions.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.

Front Desk Receptionist

New Image Sun & Spa
05.2021 - 04.2023
  • Greeted daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
  • Used Salon Touch software to process reservations, check-ins, and check-outs.
  • Responded quickly to room requests and other inquiries received through the establishment's website, email, or phone.
  • Dealt with complaints and problems patiently and courteously, showing empathy for the guests' situation.
  • Kept track of office supplies by checking inventory every week and placing orders when supplies were running low.

Education

Certification - Esthetician

Mosley School Of Cosmetology
Kentwood, MI
03.2023

High School Diploma -

Belding High School
Belding, MI
05.2021

Skills

  • Skin Rejuvenation
  • Client Consultation
  • Sanitation
  • Problem-solving
  • Willingness to learn
  • Verbal and written communication
  • Skilled in Square booking
  • Customer service
  • Performance improvement
  • Eyelash Extensions

Timeline

Front Desk Attendant

Oasis Hot Tub Gardens
09.2022 - 04.2023

Front Desk Receptionist

New Image Sun & Spa
05.2021 - 04.2023

Certification - Esthetician

Mosley School Of Cosmetology

High School Diploma -

Belding High School

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Persephone O’Toole