Persyphanie Lewis
Rosenberg,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Whataburger
08.2011 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Team Leader
Whataburger
07.2011 - 08.2011
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Restaurant Team Member
Whataburger
06.2006 - 07.2011
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
Education of Individuals in Elementary Special Education Programs
Texas A&M University
College Station, TXWest Oso High School
Corpus Christi, TX05.2007
Skills
- Safety Awareness
- Hiring and Training
- Revenue Benchmarks
- Brand Management
- Customer Relationship Management
- Labor and Food Cost Control
- Staff Scheduling
Certification
- AYP Certified, Whataburger - 03/2021
- MYP Certified , Whataburger-05/2019
Timeline
Manager
Whataburger
08.2011 - Current
Team Leader
Whataburger
07.2011 - 08.2011
Restaurant Team Member
Whataburger
06.2006 - 07.2011
Education of Individuals in Elementary Special Education Programs
Texas A&M University
West Oso High School
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