Peta-Gaye WHYTE
Coconut Creek,FL
Summary
I am a passionate leader in business operations and sales, with over a decade of experience in the corporate and financial sectors. I'm skilled at building relationships, managing complex projects, and driving measurable results. My expertise spans everything from leading teams and optimizing daily operations to securing new business through strategic planning, all supported by a comprehensive command of the Microsoft Office Suite. I thrive on solving challenges and delivering strong, impactful solutions.
Overview
24
24
years of professional experience
Work History
Customer Service Agent (PT)
American Airlines
Miami, Florida
01.2023 - Current
- Efficiently handled passenger ticketing, check-in, and seat assignments for a high volume of travelers, ensuring a seamless boarding process.
- Coordinated with external partners to arrange timely accommodation and transportation for delayed passengers, successfully maintaining high customer satisfaction.
- Oversee gate operations and boarding procedures, with a focus on safety and adherence to all protocols.
Financial Advisor
Sagicor Life Jamaica
Kingston, Jamaica
01.2015 - 07.2023
- Recognized as Rookie of the Year in 2016 and a recipient of multiple sales awards, including four-time qualification for the prestigious Million Dollar Round Table (MDRT).
- Consistently exceeded sales targets by proactively engaging new clients and cultivating strong, long-term relationships.
- Developed and implemented comprehensive financial plans, including retirement and estate strategies, tailored to the unique needs of diverse clients.
Marketing & Communications Administrator
LANPRO SYSTEMS LTD
Kingston, Jamaica
03.2012 - 04.2015
- Spearheaded marketing strategies that boosted brand visibility by 35% and drove a 20% increase in sales from September 2013 to November 2014.
- Analyzed campaign performance and leveraged data to make informed decisions and resolve complex marketing challenges.
Assistant Manager
DKAM Engineering
Jamaica
02.2009 - 08.2012
- Managed the daily operations of the firm, streamlining project workflows and allocating resources to maximize efficiency.
- Wrote and submitted detailed project bids, playing a key role in acquiring new business.
- Coordinated all project scheduling and team time management to ensure projects were completed on time and within budget.
Teller
National Commercial Bank
Kingston, Jamaica
01.2002 - 01.2004
- Served as primary contact for clients, managing daily transactions and providing excellent service.
- Identified and acted on sales opportunities, successfully cross-selling banking products like credit cards and loans.
Education
Bachelor of Business Administration - Production & Operations Management, Minor in Marketing
University of Technology, Jamaica
Kingston, Jamaica01.2013
Associate of Science - Business Managment
Portmore Community College
Jamaica04-2008
High School Diploma -
Tivoli Garden High School
Kingston, Jamaica07-1998
Skills
- Daily Operations
- Project Management
- Team Leadership
- Process Improvement
- Scheduling
- Bidding & Proposals
- Business Management
- Sales Strategy
- Customer Relationship Management (CRM)
- Financial Planning
- AML & KYC Compliance
- Customer Account Review
- Information Verification
- Administrative Processes
- Comprehensive Microsoft Office Suite Proficiency
Accomplishments
- Award-Winning Sales Advisor
- Million Dollar Round Table (MDRT) 4X
- Production Club Awardee (4X)
- Rookie of the Year Awardee (2016)
- Employee of the Year (2016)
Education Certifications
- Florida Real Estate Licensed Professional, 02/24
- Certificate of Achievement in Leadership, Project Management, HR Analytics, 08/24
- Certificate of Achievement in HR Fundamentals, 08/24
- Bachelor of Business Administration Production & Operations Management, Minor in Marketing, University of Technology, Jamaica, Kingston, Jamaica, 01/13
Skills
Daily Operations, Project Management, Team Leadership, Process Improvement, Scheduling, Bidding & Proposals, Business Management, Sales Strategy, Customer Relationship Management (CRM), Financial Planning, AML & KYC Compliance, Customer Account Review, Information Verification, Administrative Processes, Comprehensive Microsoft Office Suite Proficiency
Timeline
Customer Service Agent (PT)
American Airlines
01.2023 - Current
Financial Advisor
Sagicor Life Jamaica
01.2015 - 07.2023
Marketing & Communications Administrator
LANPRO SYSTEMS LTD
03.2012 - 04.2015
Assistant Manager
DKAM Engineering
02.2009 - 08.2012
Teller
National Commercial Bank
01.2002 - 01.2004
Bachelor of Business Administration - Production & Operations Management, Minor in Marketing
University of Technology, Jamaica
Associate of Science - Business Managment
Portmore Community College
High School Diploma -
Tivoli Garden High School
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