PETER CHOE
Henderson
Summary
Delivered exceptional telephone customer service, leveraging over 5 years of experience in sales, technical support, and customer care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Voya Financial
Remote
10.2023 - Current
- Consulted and closed clients on first contact.
- Educated clients on investment options, retirement planning, and risk management strategies.
- Collaborated with team members to enhance sales techniques and improve customer service.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Care Specialist - Team Lead
Nextcore Technologies LLC
Los Angeles, CA
06.2020 - 10.2023
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average.
- Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.
- Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations.
- Memorized entire line of company products and services, including prices and special discounts.
Manager
Spearmint Rhino
Los Angeles, CA
01.2018 - 06.2020
- Negotiating prices and contracts with multiple suppliers.
- Supervising staff of 20, communicate job expectations and provide directions, support and motivation to meet agreed sales targets.
- Design and develop procedures to ensure the sales team achieves organizational customer service expectations, resulting in annual increase of 5%.
- Improve and maintain operational and profit objectives by renegotiating with current vendors.
Insurance Agent
Nationwide Insurance
Brea, CA
04.2015 - 01.2018
- Analyzed customers needs and apprised them of their options.
- Increased sales production 22 percent by upselling and cross selling current and new clients.
- Made a minimum of 500 warm outbound calls daily using a CRM.
Life Insurance Agent
Neilson Financial Services
Marina Del Rey, CA
01.2013 - 04.2015
- Converted outbound & inbound leads.
- Educated customers of product features and benefits.
- Developed personal relationships with policyholders to ensure their loyalty.
Education
Bachelor of Science - Business
San Francisco State University
San Francisco, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
- Licensed Life and Health Agent Licensed Property and Casualty Agent
- License # 0K92701
- Notary Public
- License # 2325595
Timeline
Sales Associate
Voya Financial
10.2023 - Current
Customer Care Specialist - Team Lead
Nextcore Technologies LLC
06.2020 - 10.2023
Manager
Spearmint Rhino
01.2018 - 06.2020
Insurance Agent
Nationwide Insurance
04.2015 - 01.2018
Life Insurance Agent
Neilson Financial Services
01.2013 - 04.2015
Bachelor of Science - Business
San Francisco State University