Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peter Quitadamo

Worcester,MA

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Armsby Abbey
02.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Bartender/Server

Greater Good Imperial Brewery
03.2022 - 02.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Key Holder

The Casual Pint
08.2020 - 08.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Shift Manager

Dorchester Brewing
08.2019 - 08.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Bartender/Bar Back/Line Cook

Harpoon Brewery
07.2017 - 03.2019
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Preformed draft line cleanings and general draft system maintainance.

Education

Engineering And Technology Academy

Doherty Memorial High School
Worcester
06-2011

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee scheduling
  • Quality assurance

Certification

  • TIPs
  • ServSafe Food Handler & Allergen
  • Choke Save
  • Crowd Management
  • Cicerone Certified Beer Server

Timeline

Assistant General Manager

Armsby Abbey
02.2023 - Current

Bartender/Server

Greater Good Imperial Brewery
03.2022 - 02.2023

Key Holder

The Casual Pint
08.2020 - 08.2021

Shift Manager

Dorchester Brewing
08.2019 - 08.2020

Bartender/Bar Back/Line Cook

Harpoon Brewery
07.2017 - 03.2019

Engineering And Technology Academy

Doherty Memorial High School

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Peter Quitadamo