Peter Wu
Kingston,PA
Summary
Dynamic Restaurant General Manager with a proven track record at Kinya Ramen, excelling in operations management and customer engagement. Spearheaded new menu launches, boosting sales and enhancing guest satisfaction. Skilled in upselling, cost control and team development, fostering a motivated workforce committed to delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Restaurant General Manager
Kinya Ramen
Wilkes-Barre, PA
09.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Barista
Gong Cha
New York
08.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Skills
- Operations management
- Inventory management
- Cost control
- Customer engagement
- Restaurant promotion
- Order management
- Business management
- Supervisory skills
- Adaptable
- Passion for customer satisfaction
- Purchasing and cost control
- Upselling
Timeline
Restaurant General Manager
Kinya Ramen
09.2024 - Current
Barista
Gong Cha
08.2023 - 08.2024