PETERO GOD
Family Partnership
Goodyear,AZ
1
Certification
7
years of professional experience
Customer service representative experienced in client relations, complex problem-solving, and structured care environments. Skilled at listening closely to customer concerns, pinpointing exactly what people need, and defusing tense or high-pressure situations. Uses patience and straightforward communication to keep customers happy, protect account loyalty, and ensure everyone has a great experience.
Work History
Fitness Engagements Coach /Floor Monitor
2 Years 3 Months- Enhanced client engagement by implementing personalized coaching strategies and action plans.
- Developed personalized engagement strategies to enhance client relationships and retention.
- Monitored clients' behaviors and emotions, providing support and intervention to ensure a safe environment.
- Conducted on-site and online client coaching to improve leader and team engagement.
- Provided emotional support and encouragement to clients during job search, enhancing their resilience and confidence.
CONTACT CENTER AGENT
1 Year 3 Months- Resolved inquiries, complaints, and concerns to enhance customer satisfaction. Adhered to company policies and procedures to uphold high call quality standards.
- Coordinated communication between departments to ensure timely issue resolution and customer satisfaction.
- Trained new agents on best practices for handling escalated calls and improving service delivery.
CAR SALES PROFESSIONAL
1 Year 1 Month- Increased dealership sales through effective presentation of vehicle features and benefits to potential customers.
- Negotiated beneficial deals for customers and dealership, ensuring high satisfaction levels.
SALES AND MARKETING
3 Years 8 Months- Established long term relationships with clients by consistently delivering high quality coaching services. Implemented creative problem solving methods to help clients overcome obstacles and achieve desired outcomes; implementing targeted marketing strategies.
Education
HIGH SCHOOL DIPLOMA
Skills
Customer service & complaint resolution
Call center operations & high-volume call handling
Documentation
reporting & compliance
Call management software proficiency
Sales performance
goal achievement & negotiation
Client relationship management
Sales order processing
Lead tracking
Appointment scheduling
Sales reporting
Accomplishments
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Developed and implemented international sales strategies.
- Balanced multiple client engagements simultaneously while maintaining high-quality service delivery standards and consistently meeting project deadlines.
- Consistently exceeded monthly sales goals by applying strong negotiation skills and building long-term client relationships.
Certification
Mastermind Service to Sales, Care Professionals, Mastermind Reverse Selling
Timeline
Fitness Engagements Coach /Floor Monitor
Family Partnership
05.2024 - CurrentRead More
CONTACT CENTER AGENT
DISYS
02.2024 - 05.2025Read More
CAR SALES PROFESSIONAL
Camelback Infinity
01.2023 - 02.2024Read More
SALES AND MARKETING
Amway - Worldwide Group
04.2019 - 12.2022Read More
Apollo High School
HIGH SCHOOL DIPLOMA
Read More