Open To Work
Erin Mcqueen
Gladstone,US
Work Preference
Summary
Medical front office professional with expertise in patient coordination and customer service, emphasizing proficiency in HIPAA compliance and insurance verification. Demonstrates attention to detail in electronic health records management and data entry, contributing to efficient operations and exceptional patient satisfaction within a healthcare setting.
Overview
8
8
years of professional experience
Work History
ccr pharmacy insuances
Alorica
Humble, Texas
11.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed day-to-day duties with precision, ensuring operational continuity.
- Performed routine maintenance and repairs on mechanical systems and industrial equipment to minimize downtime.
- Leveraged advanced technical skills to troubleshoot complex problems, implementing effective solutions to enhance system reliability.
Home Health Aide
freedom care
Kansas City, MO
06.2023 - Current
- Provide in-home personal care services, and maintain a safe, secure, and healthy environment.
- Assisted with activities of daily living, enhancing mobility, personal hygiene, and nutrition.
- Documented services provided and patient condition, facilitating effective care and communication.
- Maintained cleanliness and organization of household, managed errands, and prepared nutritious meals.
- Protected patient privacy by ensuring confidential information was secure.
Front Desk Receptionist/Patient Coordinator
NextCare Urgent Care
09.2024 - 01.2025
- Greeted and checked in patients, fostering a positive and welcoming experience that set the tone for their visit
- Welcomed patients and visitors upon arrival at urgent care facility, creating a friendly atmosphere.
- Answered phone calls promptly and professionally, addressing inquiries or directing calls to appropriate staff members
- Verified insurance information and collected co-pays, streamlining the billing process
- Maintained and updated patient records in electronic medical records system with high accuracy, ensuring data integrity
- Coordinated with medical staff to manage patient flow, ensuring timely check-ins and reducing wait times
- Collaborated with healthcare providers to coordinate follow-up appointments or tests for patients.
- Handled sensitive patient information with confidentiality and adhered to HIPAA regulations at all times
Housekeeper
liberty health and wellness
Liberty, MO
04.2022 - 07.2022
- Followed health standards and procedures to ensure cleanliness and safety across facility
- Ensured cleanliness and organization throughout all areas of facility, contributing to overall guest satisfaction
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Organized and restocked cleaning supplies for efficient workflow.
- Performed deep cleaning tasks to uphold health and safety standards.
upfront review clark
LINCARE
Kansas City, MO
06.2020 - 04.2022
- Process medical script unit dose medication check for ICD9 and ICD 10 code HCPCS codes
- Processed, compiled, sorted, and verified data accuracy, checking batches for errors to ensure data integrity.
- Entered data into computer and operated office machines to support administrative tasks.
- Adhered to policies, procedures, and guidelines, and handled confidential information.
- Maintained activity logs and organized completed documents for efficient record-keeping.
Medical Secretary
Aerotek
Kansas City, MO
06.2018 - 04.2020
- Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA.
- Entered patient demographic information into the computer and verified insurance coverage.
- Handled inbound and outbound telephone calls, scheduled appointments, gathered necessary documents, and collected payments.
- Served as the initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere.
- Schedule X-Rays, MRI, CT SCAN
- Schedule doctor appointment
- Working for different doctor office and medical supplies company, dme medical supplies
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
11-2025
High Diploma -
Winnetonka High school
Kansas City05-2011
Bachelor of Science - Health Administration
University of Phoenix
05-2026
Skills
- Medical Billing
- Accounts Receivable Collections
- Insurance Verification
- Medical Coding
- HIPAA Compliance
- Patient Coordination
- Data Entry
- Customer Service
- Medical Terminology
- Electronic Health Records
- Time Management
Languages
American Sign Language
Timeline
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Alorica
11.2025 - Current
Front Desk Receptionist/Patient Coordinator
NextCare Urgent Care
09.2024 - 01.2025
Home Health Aide
freedom care
06.2023 - Current
Housekeeper
liberty health and wellness
04.2022 - 07.2022
upfront review clark
LINCARE
06.2020 - 04.2022
Medical Secretary
Aerotek
06.2018 - 04.2020
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
High Diploma -
Winnetonka High school
Bachelor of Science - Health Administration
University of Phoenix