Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
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Peyton Parsons

Meridian,ID

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

Dutch Bros
01.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Team Lead

Roaring Springs Waterpark/Wahooz Family Fun Zone
04.2020 - 09.2022
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Volunteer

Zoo Boise
05.2017 - 08.2022
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Led group discussions and activities to meet different community needs.

Education

Bachelor of Science - Criminal Justice

Boise State University
Boise, ID
12.2024

Associate of Arts - Criminal Justice

College of Western Idaho
Nampa, ID
05.2022

Skills

    • Cash Handling
    • Exceptional Customer Service
    • Adaptive and Creative
    • Team Leadership
    • Conflict Mediation
    • Friendly and Outgoing
      • Employee Evaluation
      • Mentoring
      • Team Motivation
      • Complex Problem-Solving
      • Expectation Setting

Accomplishments

College of Western Idaho President's list, Fall 2020 and Spring 2021


Affiliations

  • Alpha Sigma Alpha Sorority
  • Standards Board Chair 2023
  • Panhellenic Sisterhood Chair 2024

Certification

CPR Certified 2022

References

References available upon request.

Timeline

Barista

Dutch Bros
01.2023 - Current

Team Lead

Roaring Springs Waterpark/Wahooz Family Fun Zone
04.2020 - 09.2022

Volunteer

Zoo Boise
05.2017 - 08.2022

Bachelor of Science - Criminal Justice

Boise State University

Associate of Arts - Criminal Justice

College of Western Idaho

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Peyton Parsons