Phalese M Farmer
Washington,DC
Summary
Experienced healthcare professional prepared for role, specializing in patient support and care coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient advocacy, healthcare navigation, and effective communication. Reliable and compassionate, ensuring seamless patient experiences and optimal outcomes.
Overview
38
38
years of professional experience
Work History
Patient Navigator
GW Medical Faculty Associates
08.2022 - Current
- Manage appointments, reminders, and coordinate care between providers
- Prepare Hospital Direct Admits
- Identify and addressing potential obstacles like transportation, insurance issues, financial concerns
- Connecting patients with community services like support groups, social services, and financial assistance
- Maintaining patient records, documenting interactions, and reporting data on patient outcomes effectiveness
- Mail out all clinical correspondence for physician(s)
- Build rapport with patients and healthcare providers
- Serving as a patient advocate to facilitate smooth transitions through the healthcare process
- Troubleshoot patient issues
- Answer phones and assist callers reroute call to appropriate area if necessary
- Copying/faxing
- Maintain office equipment
- Provide excellent customer service
Administrative Assistant
GW Medical Faculty Associates
10.2021 - 08.2022
- Schedule patient appointments
- Register patients
- Prepare Hospital Direct Admits
- Route critical value lab result messages to appropriate Nurses
- Communicate with outside PCP’s and Specialists
- Complete referrals
- Mail out all clinical correspondence for physician(s)
- Maintain a disclosure log of medical documents mailed or faxed via Epic to referring physicians
- Cover for other Divisions/Medical Admin Assts when necessary
- Support Division Fellows & NP/PA, Residents/Interns (Internal Medicine) where applicable
- Other miscellaneous duties (emergency medical records requests, etc.)
- Take patient complaints
- Troubleshoot patient issues
- Answer phones and assist callers reroute call to appropriate area if necessary
- Copying/faxing
- Maintain office equipment
- Provide excellent customer service
Nursing Administrative Assistant
GW Medical Faculty Associates
03.2004 - 10.2021
- Schedule patient appointments
- Register patients
- Schedule patient surgeries
- Pre-certify medications
- Route critical value lab result messages to appropriate physicians
- Send surgical orders to the PASS unit
- Send procedural orders to Hospital
- Complete orders for Medical Equipment/Supplies
- Complete medical forms/lab slips
- Communicate with outside PCP’s and Specialists
- Complete referrals
- Mail out all clinical correspondence for physician(s)
- Maintain a disclosure log of medical documents mailed or faxed via Touchworks to referring physicians
- Cover for other Divisions/Medical Admin Assts when necessary
- Support Division Fellows & NP/PA, Residents/Interns (Internal Medicine) where applicable
- Other miscellaneous duties (emergency medical records requests, etc.)
- Take patient complaints
- Troubleshoot patient issues
- Report equipment/Touchworks problems
- Answer phones and assist callers reroute call to appropriate area if necessary
- Order Supplies
- Copying/faxing
- Maintain office equipment
- Assist with training and orienting new Administrative Assistants
- Provide excellent customer service
Patient Account Representative
GWU Medical Faculty Associates
11.1999 - 03.2004
- Retrieving phone calls on the telequent call center
- Assist patients and third parties with physician bills
- Maintain track of telephone inquiries, and answer all accounts within the next day
- Open and process all incoming mail and follow-up in a timely matter
- Retrieve credit card payments for remaining balances
- Processed refund request for overpayment
- Set up budget plan for patients with outstanding balances
- Retrieved explanation of benefits and attached to secondary claim for payment
- Submit claims to insurance companies electronically and manually when necessary
Senior Patient Service Specialist
GW/Medical Faculty Associates
02.1999 - 11.1999
- Greet patients at the front desk
- Verifying insurances
- Collecting co-payments
- Answering telephones
- Scheduling appointments
- Obtaining pre-authorization for procedures
- Correcting edits and posting payment
- Supervised front desk
Receptionist
Maryland Healthcare Associates
05.1998 - 02.1999
- Greet patients and the front desk
- Verifying insurances
- Collect Co-Payments
- Scheduled Patient Appointments
- Filing
- Post Charges
Patient Care Therapist
Bio-Medical Application (BMA)
04.1994 - 12.1997
- Cannulated and monitoring patient vital signs during treatment
- Documenting pre and post information relating to patient's treatment on flow sheet
- Performed patients EKGs
- Assist with all emergency operational procedures
Medical Assistant
Dr. Barnes and Dr. D. Williams
08.1992 - 04.1994
- Prepared patients for examinations
- Performing EKGs, and Doppler
- Venipuncture and injections
- Urinalysis
- Assist doctor in pap-smears
- Finger sticks
- Answered telephones and assist with front desk duties when needed
Secretary
Defense Intelligence Agency (DIA)
06.1987 - 04.1992
- Typing and Filing
- Answer telephones
- Working on WP 5.0 and 4.2
- Xeroxing and faxing
- Arranged travel
- Set up Seminars
Education
Vocational - Word Processing
Chamberlain Career Center
06.1987
Certification - Medical Assistant
National Educational Center
Washington, DC02.1993
High School or equivalent -
Ballou Senior High
Washington, DC06.1987
Skills
- Grief support
- Data entry
- HIPAA compliance
- Insurance billing
Additional Information
Letter of Appreciation - 1985, Clerical and Message Preparation Certificate - 1987, Outstanding Performance Appraisal - 1989, 1990, Salary increase certificate 1990
Timeline
Patient Navigator
GW Medical Faculty Associates
08.2022 - Current
Administrative Assistant
GW Medical Faculty Associates
10.2021 - 08.2022
Nursing Administrative Assistant
GW Medical Faculty Associates
03.2004 - 10.2021
Patient Account Representative
GWU Medical Faculty Associates
11.1999 - 03.2004
Senior Patient Service Specialist
GW/Medical Faculty Associates
02.1999 - 11.1999
Receptionist
Maryland Healthcare Associates
05.1998 - 02.1999
Patient Care Therapist
Bio-Medical Application (BMA)
04.1994 - 12.1997
Medical Assistant
Dr. Barnes and Dr. D. Williams
08.1992 - 04.1994
Secretary
Defense Intelligence Agency (DIA)
06.1987 - 04.1992
Certification - Medical Assistant
National Educational Center
High School or equivalent -
Ballou Senior High
Vocational - Word Processing
Chamberlain Career Center
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