Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
OfficeManager

Phalithea Hooper

Webb,MS

Summary

Dynamic Office Manager at Milli'luxe Beauty with proven expertise in staff management and financial tracking. Successfully launched quality assurance practices and improved operational efficiency, driving significant business improvements. Skilled in relationship building and data analysis, fostering a motivated team environment while achieving aggressive performance goals.

Committed Nurse Assistant 2 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort, and dignity. Well-versed in direct patient care, EVS, housekeeping and recordkeeping.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Manager

Milli'luxe Beauty
04.2022 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring callouts.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Delivery Driver

Prosperity Express Transportation
01.2024 - 03.2025
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated light trucks to deliver loads as far as 75 miles from home location.

Sales Manager

Owner of Jazzy Jewel Line, Paparazzi
06.2020 - 03.2025
    • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    • Attended industry events and conventions to expand sales opportunities.
    • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
    • Achieved sales goals and service targets by cultivating and securing new customer relationships.
    • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
    • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
    • Compiled and analyzed data to determine approaches to improve sales and performance.

Home Health Aide

Memorial Healthcare
02.2023 - 02.2025
  • Traveled to 8 clients homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed individual care plans for clients based on specific needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Nursing Assistant

Genesis Hospice Care
01.2022 - 02.2023
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Associate of Science - Business Management Technology

Oxford High School
Oxford Ms.
12-2025

Skills

  • Billing
  • Vendor engagement
  • Bookkeeping
  • Staff hiring
  • Relationship building
  • Expense reporting
  • Financial accounting
  • Presentation design
  • Financial reporting
  • Business administration
  • Project management
  • Staff management
  • Data entry
  • Office management
  • Mail handling
  • Financial tracking

Accomplishments

  • Supervised team of 20 staff members at Milliluxe Beauty at the age of 16.



Certification

  • Teeth Whitening Certification , June 16th, 2024
  • Keyboarding Lesson Certificate: 2013/2021/ Mrs. Kay
  • ROTC CERTIFICATE 2023
  • CPR
  • BLS
  • Career Certificate Exit Point , May/2025
  • Technical Certificate Exit Point , August/2025
  • Business Management Technology Completion estimation: December 2025/ Jan 2026
  • Graduation : May 2026

Languages

English
Full Professional

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Offering time and support to shelters for the homeless, women, and animals
  • Fundraising Events

Timeline

Delivery Driver

Prosperity Express Transportation
01.2024 - 03.2025

Home Health Aide

Memorial Healthcare
02.2023 - 02.2025

Office Manager

Milli'luxe Beauty
04.2022 - Current

Nursing Assistant

Genesis Hospice Care
01.2022 - 02.2023

Sales Manager

Owner of Jazzy Jewel Line, Paparazzi
06.2020 - 03.2025

Associate of Science - Business Management Technology

Oxford High School

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