Phanie Yadidya
Kentwood
Summary
An experienced case manager successfully develops and implements care plans. Committed to resettlement goals and dedicated to the program mission. Able to work independently, exercise high confidentiality, connect refugee clients to co-sponsors and find resources and support services. Support the client in becoming self-sufficient. Place new-arrived refugees in permanent housing, facilitate lease-signing and move-in and delivery of new donated household items.
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
4
4
years of professional experience
Work History
Case Manager
Bethany Christian Services
01.2023 - 01.2024
- Provide assessments and service plans to new arrival refugee clients to address all basic needs of the community.
- Worked in a fast-paced environment, managing multiple clients and regularly handling difficult situations.
- Provide essential case management services identified in the service plan, apply for Snap/Medicaid, refer adults to ESL, and refer miners to REC.
- Providing financial and cultural orientation.
- Conducted in-home visors case notes, established trust, and assessed the need.
- Complete case notes files and case notes for all services provided to clients.
Business & Marketing Consultant
Younify Group
01.2020 - 01.2022
- Experience in consultative meetings with new and existing clients and prospects to evaluate marketing needs and identify opportunities and solutions.
- Contribute to fact-finding and progress meetings with clients and respond to phone and email inquiries.
- Clarified customer needs and offered personalized product suggestions.
- Introduced best practices that streamlined new client intake procedures, driving a 90% efficiency gain.
Education
Bachelor's Degree - Juvenile Services, International Relations
Grand Rapids Community College
Skills
- Microsoft Office
- Strong Communication
- Problem-Solving
- Finance
- Computer Literacy
- Project Management Tools
- Relationship Building
- Case Management
Leadership Experience
- Good communicator
- Critical thinker
- Relation builder
- Reliability and trust
Timeline
Case Manager
Bethany Christian Services
01.2023 - 01.2024
Business & Marketing Consultant
Younify Group
01.2020 - 01.2022
Bachelor's Degree - Juvenile Services, International Relations
Grand Rapids Community College