Philip Martin
Rio Rancho,New Mexico
Summary
Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a professional.
Overview
8
8
years of professional experience
Work History
Service-Deli Manager
Costco Wholesale
Albuquerque, NM
08.2023 - Current
- Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
- Reviewed employee performance regularly through one-on-one meetings or feedback sessions to provide guidance or coaching when required.
- Developed and implemented effective merchandising strategies that resulted in increased sales revenue.
- Resolved conflicts between employees professionally while ensuring that company policies were adhered to at all times.
- Monitored performance metrics such as sales volume, profits margins, labor costs. to make necessary adjustments in order to maximize efficiency.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared weekly schedules for staff based on customer demand patterns and forecasted sales volumes.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Service-Deli Supervisor
Costco Wholesale
Albuquerque, NM
06.2022 - 08.2023
- Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
- Reviewed employee performance regularly through one-on-one meetings or feedback sessions to provide guidance or coaching when required.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted team members during peak hours by providing additional support where needed.
- Created detailed reports on daily activities within the deli section for management review.
Front-End Supervisor/Food-Court Supervisor
Costco Wholesale
Albuquerque, NM
08.2020 - 06.2022
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Researched out-of-stock items to find additional inventory in other store locations.
- Directed and supervised staff performance.
- Counted and balanced registers.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Monitored temperatures of prepared food and cold-storage areas.
- Inspected equipment on a regular basis in order to maintain high standards of cleanliness and safety.
- Organized the work of food court employees to ensure timely delivery of quality products to customers.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Observed food safety and sanitation protocols to reduce germ spread.
- Provided training on proper food handling techniques and sanitation regulations to new hires.
Meat Cutter
Costco Wholesale Corp
Albuquerque, NM
08.2018 - 08.2020
- Arranged cut meat and products in display case for customer viewing and selection.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.
- Properly stored meat to decrease waste and increase product freshness span.
- Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.
- Weighed, labeled and priced variety of cuts of meat for on-demand selections.
- Cut and trimmed beef, pork, and lamb for sale in the retail market.
Meat Wrapper
Costco Wholesale
Albuquerque, NM
09.2017 - 08.2018
- Assisted customers with selecting cuts of meat according to their needs.
- Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.
- Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.
- Educated customers on meat choices and preparation methods to increase sales.
- Arranged cut meat and products in display case for customer viewing and selection.
- Maintained cleanliness of work area by sweeping and mopping floors, wiping down counters, sanitizing knives and utensils after each use.
- Disposed of expired meats in accordance with food safety regulations.
Produce Clerk
Smith's
Albuquerque, NM
05.2017 - 08.2017
- Opened boxes and stocked products in appropriate sections.
- Replenished display cases as necessary throughout the day.
- Rotated produce items to ensure freshness.
- Cleaned shelves, counters and tables to maintain organized store.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Kept accurate records of inventory levels and restocked as needed.
- Identified and quickly handled spill clean-up.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
Courtesy Clerk
Smith's Marketplace
Albuquerque, NM
09.2015 - 05.2017
- Assisted with price checks, go-backs, and replenishing supplies.
- Provided excellent customer service by being friendly and courteous at all times.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Mentored junior team members and managed employee relationships.
- Took unwanted items from checkout to proper location.
Education
BBA - Marketing and Entrepreneurship
University of New Mexico
Albuquerque, NM07-2021
Associate of Arts - Business Administration
Central New Mexico Community College
Albuquerque, NM05-2019
High School Diploma -
La Cueva High School
Albuquerque, NM05-2017
Skills
- Team Direction
- Strong Organizational Skills
- Business Development
- Business Planning and Strategy
- Project Management
- Financial Management
- Effective Communication
- Quality Control
References
Dean Fitzsimmons
Costco Wholesale
Former Manager
505-604-5873
Felisha Alfrey
Costco Wholesale
Former Manager
505-310-7747
Kris Branch
Costco Wholesale
Current Manager
505-507-0899
Timeline
Service-Deli Manager
Costco Wholesale
08.2023 - Current
Service-Deli Supervisor
Costco Wholesale
06.2022 - 08.2023
Front-End Supervisor/Food-Court Supervisor
Costco Wholesale
08.2020 - 06.2022
Meat Cutter
Costco Wholesale Corp
08.2018 - 08.2020
Meat Wrapper
Costco Wholesale
09.2017 - 08.2018
Produce Clerk
Smith's
05.2017 - 08.2017
Courtesy Clerk
Smith's Marketplace
09.2015 - 05.2017
BBA - Marketing and Entrepreneurship
University of New Mexico
Associate of Arts - Business Administration
Central New Mexico Community College
High School Diploma -
La Cueva High School
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