Philip Nicol

Operations Management.

• Oversee daily warehouse operations, ensuring smooth inbound, outbound, and cross-docking activities.
• Coordinate with transportation providers to schedule deliveries and pickups efficiently.
• Implement and monitor standard operating procedures (SOPs) to maintain compliance with safety and quality standards.
• Supervise and train warehouse staff, fostering a culture of accountability and productivity.
• Track KPIs such as order accuracy, on-time shipments, and warehouse throughput.

Inventory Control.

• Manage inventory levels across a 800,000 square foot facility, ensuring accuracy, and minimizing shrinkage.
• Conduct cycle counts, audits, and reconciliations to maintain real-time inventory integrity.
• Utilize warehouse management systems (WMS) to monitor stock movement and optimize storage allocation.
• Develop and enforce inventory control policies to reduce discrepancies, and improve efficiency.
• Collaborate with clients to forecast demand and align inventory strategies with business needs.

Process Improvement and Efficiency.

• Identify bottlenecks and implement process improvements to maximize warehouse capacity utilization.
• Introduce lean practices to reduce waste and improve workflow efficiency.
• Partner with IT and operations teams to enhance WMS functionality and reporting tools.
• Lead continuous improvement initiatives to streamline order fulfillment and reduce operational costs.

Client and stakeholder communication.

• Serve as the primary point of contact for 3PL clients regarding inventory status, order fulfillment, and logistics solutions.
• Provide regular reporting on inventory accuracy, service levels, and operational performance.
• Collaborate with cross-functional teams (sales, procurement, finance) to align warehouse operations with company goals.

Compliance and Safety

• Ensure adherence to OSHA and industry safety standards within the warehouse environment.
• Conduct regular safety audits and training sessions to minimize workplace incidents.
• Maintain compliance with client-specific requirements and regulatory guidelines.

Inventory Control

• Oversee inventory accuracy for thousands of SKUs across 20 customer accounts.
• Conduct cycle counts, audits, and reconciliations to maintain 98–99% inventory accuracy.
• Implement and enforce inventory control policies to minimize shrinkage, and discrepancies.
• Utilize the Warehouse Management System (WMS) to track stock movement and optimize storage strategies.

Client Account Management.

• Serve as the primary liaison for 20 customer accounts, ensuring that service expectations are met.
• Provide clients with regular reporting on inventory status, order fulfillment, and performance metrics.
• Collaborate with customers to forecast demand and align inventory strategies with business needs.
• Resolve client inquiries and discrepancies with professionalism and urgency.

Process Improvement and Efficiency.

• Identify operational bottlenecks, and implement process improvements to increase efficiency.
• Introduce lean practices to reduce waste and streamline workflows.
• Partner with IT and operations teams to enhance WMS functionality and reporting tools
• Lead continuous improvement initiatives to reduce costs and improve service levels.

Compliance and Safety

• Ensure adherence to OSHA and industry safety standards within the warehouse environment
• Conduct regular safety audits and training sessions to minimize workplace incidents
• Maintain compliance with client-specific requirements and regulatory guidelines

Production Oversight (Floor and Roof Trusses)

• Supervise daily manufacturing operations for floor and roof truss production.
• Coordinate workflow between design, cutting, assembly, and quality control teams.
• Ensure trusses are built to engineering specifications and meet safety and structural standards.
• Monitor production schedules to meet customer deadlines, and optimize plant efficiency.
• Train and mentor production staff on assembly techniques, equipment use, and safety practices.
• Conduct inspections to verify accuracy, structural integrity, and compliance with building codes.

Quality Control & Safety

• Implement quality assurance procedures to minimize defects and rework.
• Enforce OSHA and company safety standards across production and shipping operations.
• Conduct regular safety audits and team training sessions to reduce workplace incidents.
• Maintain documentation for compliance with industry regulations and customer requirements.

Shipping and Logistics Management.

• Oversee daily shipping operations, including scheduling, routing, and load planning.
• Coordinate with drivers, carriers, and customers to ensure on-time deliveries.
• Manage the inventory of finished trusses and raw materials to align with production and shipping needs.
• Optimize truck loading for efficiency, safety, and cost-effectiveness.
• Track shipments and resolve delivery issues to maintain customer satisfaction.

Client and stakeholder communication.

• Serve as the point of contact for builders, contractors, and customers regarding production timelines and deliveries.
• Provide updates on order status, shipping schedules, and inventory availability.
• Collaborate with sales and design teams to align production with customer requirements.

Process Improvement

• Identify bottlenecks in production and shipping workflows, implementing solutions to increase efficiency.
• Introduce lean manufacturing practices to reduce waste and improve throughput.
• Develop and refine shipping procedures to minimize costs, and maximize service reliability.

• Led sales team to exceed quarterly revenue targets through strategic planning and execution.
• Developed training programs for new sales representatives, enhancing product knowledge and sales techniques.
• Analyzed market trends and competitor strategies to identify growth opportunities and adjust sales tactics.
• Fostered relationships with key clients, resulting in increased customer loyalty and repeat business.

• Led team in optimizing workflow processes for increased operational efficiency.
• Developed and implemented training programs to enhance staff performance and service quality.
• Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
• Analyzed customer feedback to improve product offerings and enhance customer satisfaction.

• Assisted in daily operations of golf course, ensuring smooth execution of events and member services.
• Provided exceptional customer service to members and guests, enhancing overall club experience.
• Organized and facilitated golf tournaments, coordinating logistics and participant engagement.
• Mentored junior staff in golf operations, promoting skill development and team collaboration.