Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Philip Ritch

Mobile,AL

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

14
14
years of professional experience

Work History

Sales Associate

Walmart
10.2021 - Current
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Optician

Sam's Club
08.2014 - 10.2021
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Confirmed quality control standards were met for all eye wear and contact lenses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Performed basic vision testing for new patients.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Learned new catalog of items to present current options to patients.

Water Restoration Technician

ServiceMaster
06.2010 - 06.2014
  • Maintained proper handling, storage, mixing and application procedures when working with detergents and chemicals.
  • Operated equipment such as front-end loaders, forklifts, and slakers regularly.
  • Adhered to EPA and OSHA regulations.
  • Performed atmospheric testing of work sites.
  • Developed relationships through excellent Customer Service.
  • Performed demolition of affected areas.
  • Wrote reports for management in order to aid in decision making.

Executive Intern

Alabama Emergency Management Agency
01.2009 - 09.2009
  • Generated reports detailing findings and recommendations.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.
  • Supported with creating project marketing materials to promote services.
  • Evaluated Emergency Operation Plans for the counties.
  • Performed evaluations of exercises and made recommendations for improvements.

Education

Bachelor of Science - Cybersecurity

Southern New Hampshire University
Hooksett, NH

Master of Science - Emergency Management

Jacksonville State University
Jacksonville, AL
12.2009

Bachelor of Science - Criminal Justice

Faulkner University
Montgomery, AL
05.2006

Skills

  • Product Recommendations
  • Retail Loss Prevention
  • Customer Service
  • Inventory Tracking
  • Listening Skills
  • Shipment Processing
  • Strategic Planning
  • Security Standards
  • Statistical Data
  • Forklift Safety and Operation
  • Store Opening and Closing

Timeline

Sales Associate

Walmart
10.2021 - Current

Optician

Sam's Club
08.2014 - 10.2021

Water Restoration Technician

ServiceMaster
06.2010 - 06.2014

Executive Intern

Alabama Emergency Management Agency
01.2009 - 09.2009

Bachelor of Science - Cybersecurity

Southern New Hampshire University

Master of Science - Emergency Management

Jacksonville State University

Bachelor of Science - Criminal Justice

Faulkner University

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Philip Ritch