Summary
Overview
Work History
Education
Skills
Timeline
Generic

Philip Smigliani

Beverly,MA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Daniella's Cafe and Market
06.2018 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Server

Daniella's Cafe & Market
09.2014 - 07.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Certificate of Completion - Medical Billing And Coding

Salem State University
Salem, MA
08-2025

Associate of Arts - Business Administration

North Shore Community College
Danvers, MA
12-2023

Skills

  • Insurance billing
  • Medical billing
  • ICD-10-CM coding
  • CPT coding
  • Electronic health record review
  • Healthcare reimbursement
  • Patient confidentiality
  • HIPAA compliance
  • Medical Terminology
  • Inventory control and record keeping
  • Customer engagement
  • Staff management

Timeline

Restaurant Manager

Daniella's Cafe and Market
06.2018 - Current

Server

Daniella's Cafe & Market
09.2014 - 07.2018

Certificate of Completion - Medical Billing And Coding

Salem State University

Associate of Arts - Business Administration

North Shore Community College

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