Phillip Blair
Akron,Ohio
Summary
Versatile General Manager with 5 years of experience overseeing daily gym operations. Exceptional social skills, communication abilities, and customer service background. Pursues every opportunity to support team members and proactively address issues. Personable and collaborative demeanor demonstrated through polished communication, servant leadership, and willingness to apply team feedback to resolve challenges.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
General Manager
Planet Fitness
01.2023 - Current
- Increased overall club efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals while fostering a positive working environment leading to a high employee satisfaction rate and decreased employee turnover.
- Maintained an average club cleanliness audit score of 98% or higher month over month.
- Managed budget implementations, handled employee evaluations, and tracked club KPIs.
- Reduced financial inconsistencies while assessing and verifying billing invoices and insurance reports.
- Managed purchasing, sales, inventory, and customer account operations efficiently.
- Responsible for creating weekly employee schedules while consistently staying under or within our pre-assigned labor budgets.
- Managed club member satisfaction rates by sending and following up on member surveys. Maintained a 24-hour response time on all incoming inquiries.
- Audited preventive club maintenance and safety inspections, creating work orders, and addressing maintenance concerns.
Assistant General Manager
Planet Fitness
11.2020 - 01.2022
- Run reports to enhance sales performance, closing percentages, secondary billing, and PE@PF utilization.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with the General Manager to develop strategies for achieving sales and profit goals.
- Developed training, assessment, and performance monitoring programs to coach and mentor employees.
- Oversaw team development in accordance with core company values to further increase member and community experience.
- Managed club budget implementations, employee evaluations, and employee labor hours following the allotted budget.
- Partnered with the General Manager to decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
- Held staff and members accountable to policies and procedure
- Dealt with member issues promptly and courteously.
Team Lead
Planet Fitness
06.2020 - 11.2020
- Greet/meet potential members and provide a gym tour.
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Tracked closing percentages, labor hours, and inventory movements.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provide backup support to the General Manager as needed.
- Assist in overseeing the cleanliness and appearance of gym.
Customer Service Representative
Planet Fitness
01.2020 - 06.2020
- Answer phones in a friendly manner using an information script.
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner.
- Process beverage or merchandise purchases through point of sale system.
- Promote unique fitness instruction classes (PE@PF) to active members and new members.
- Provide a clean, sanitized, and safe club environment.
- Updated account information to maintain customer records.
Education
High School Diploma -
Ellet High School
Akron, OH2020
Skills
- Training and Developmental Skills
- Management Training
- Team Leadership Expertise
- Sales Tracking
- Hiring and Onboarding Processes
- Employee Discipline
- Performance Monitoring and Evaluation
- Brand Standards Audits
- Customer Retention
- POS Inventory System Operation
- Microsoft Suite
- Salesforce
Certification
- Certified Training Manager - Planet Fitness Headquarters 2024 - 2026
- CPR, AED, Standard First Aid Instructor - ECSI (2024 - 2026)
- Effective Supervision - Rising Sun Consultants LLC
- Adult, Child, & Infant CPR & AED, Standard First Aid - ECSI 2024 - 2026
- Certified Tanning Consultant - National Tanning Training Institute 2024 - 2028
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
General Manager
Planet Fitness
01.2023 - Current
Assistant General Manager
Planet Fitness
11.2020 - 01.2022
Team Lead
Planet Fitness
06.2020 - 11.2020
Customer Service Representative
Planet Fitness
01.2020 - 06.2020
High School Diploma -
Ellet High School
- Certified Training Manager - Planet Fitness Headquarters 2024 - 2026
- Effective Supervision - Rising Sun Consultants LLC
- Adult, Child, & Infant CPR & AED, Standard First Aid - ECSI 2024 - 2026
- Certified Tanning Consultant - National Tanning Training Institute 2024 - 2028
Similar Profiles
Valinda Clemons-ElderValinda Clemons-Elder
Shift Manager at Epic Fitness Group Planet FitnessShift Manager at Epic Fitness Group Planet Fitness
RACHELLE SCARBORRACHELLE SCARBOR
Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)
Mandy HeierMandy Heier
TRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERSTRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERS