Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Phillip Calvillo

Sun Lakes,AZ

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Southwest Airlines. Proven ability to enhance passenger satisfaction and ensure safety through effective communication and teamwork. Experienced in educating clients on tax matters at the IRS, demonstrating attention to detail and reliability in high-pressure environments.

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

40
40
years of professional experience

Work History

Flight Attendant

Southwest Airlines
07.1984 - 05.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Taxpayer Service Representative

Internal Revenue Service, IRS
06.1984 - 07.1984
  • Educated taxpayers about available deductions and credits, minimizing their tax liabilities while maintaining compliance.
  • Enhanced taxpayer satisfaction by providing timely and accurate information on tax-related inquiries.
  • Coordinated outreach efforts within the community to educate individuals about available resources for assistance with their taxes.
  • Assisted taxpayers in understanding the implications of different filing statuses and exemptions, empowering them to make informed decisions about their taxes.

Education

Bachelor of Science - Political Science/History

Morningside College
Sioux City, IA
05-1983

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Reliability and punctuality
  • Hospitality service expertise
  • Food and beverage service

Accomplishments

Received the Presidents Award from Southwest Airlines for outstanding customer service and my contribution to various company volunteer projects throughout my career.

Timeline

Flight Attendant

Southwest Airlines
07.1984 - 05.2024

Taxpayer Service Representative

Internal Revenue Service, IRS
06.1984 - 07.1984

Bachelor of Science - Political Science/History

Morningside College

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Phillip Calvillo