Phillip Collier
Oaklyn,NJ
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Shift Leader
Chick-Fil-A Voorhees
05.2021 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Team Member
Target Haddon Township
10.2020 - 05.2021
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Manager
Chick-Fil-A Cherry Hill
09.2016 - 10.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Business Administration
Camden County College
06.2026
Collingswood High School
06.2018
Skills
- Negotiation and Conflict Resolution
- Task Monitoring
- Money Handling Abilities
- Critical Thinking
- Managing Multiple Tasks
- Team Development
- Problem-Solving Ability
- Customer Service and Assistance
Timeline
Shift Leader
Chick-Fil-A Voorhees
05.2021 - 12.2022
Team Member
Target Haddon Township
10.2020 - 05.2021
Manager
Chick-Fil-A Cherry Hill
09.2016 - 10.2020
Business Administration
Camden County College
Collingswood High School
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