Phillip Green
Clinton,MD
Summary
Service-oriented concierge rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.
Overview
16
16
years of professional experience
Work History
Concierge
Bozzuto Management Company
Washington, DC
09.2021 - Current
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Prepared reports detailing customer satisfaction surveys and other data pertaining to concierge services.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
Contractor
Corinth Redevelopment Corporation
Capitol Heights
09.2013 - 04.2017
- Provide both associate pastoral and clergical leadership
- Provide building maintenance services for two properties owned by this corporation
- This services include special events and trash hauling
- Pick up and delivery of surplus items from local retailers (i.e., Bed Bath & Beyond), who donate to this nonprofit for distribution to members of the community who are in need.
Security Officer
Guardsmark – Providence Hospital
Washington, DC
03.2013 - 08.2013
- Organize and summarizes documents describing patient interactions
- Monitored inbound and outbound patients in the emergency waiting area
- Responded to, restrained and produced reports of out-of-control patients.
Security Officer
ABM Security Service – U.S. Postal Service
Germantown, MD
04.2009 - 08.2013
- Effectively monitored and granted access to employees at vehicle entry point
- Inspected vehicles and ensured appropriate credentials of each employee prior to entry
- Recorded vehicle information and maintained detailed documentation in a data log for retention.
Omniplex World Services Corporation
Chantilly, Va.
06.2008 - 03.2009
- Provided professional property access control to Federal facilities
- Inspected vehicles, performed roving patrols, enforced regulations and reported breaches in security
- Pursued, apprehended and detained individuals
- Maintained proficiency in firearms as well as physical fitness standards.
Shuttle Driver
Cheverly Inn Associates
Cheverly
04.2018
- Provide shuttle service for guess of Wyndham Hotel
- Cleaning of shuttle, fueling and checking overall maintenance of shuttle
- Daily report of vehicle status.
Education
Hyde Park High School
06.1972
Timeline
Concierge
Bozzuto Management Company
09.2021 - Current
Shuttle Driver
Cheverly Inn Associates
04.2018
Contractor
Corinth Redevelopment Corporation
09.2013 - 04.2017
Security Officer
Guardsmark – Providence Hospital
03.2013 - 08.2013
Security Officer
ABM Security Service – U.S. Postal Service
04.2009 - 08.2013
Omniplex World Services Corporation
06.2008 - 03.2009
Hyde Park High School
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