Phillip Green II
Grand Prairie,TX
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive leader who consistently executes and completes multiple projects in high-stress environments. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and detailed-oriented candidate seeking new opportunities with a new company to achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Franchise General Manager
Cousins Maine Lobster
07.2018 - 01.2024
- Promoted from Driver to General Manager of Austin location at 2 years and 10 month mark.
- Moved to open Austin location from Dallas location.
- Worked all positions regarding grill, cold line, expo, cash register, prep, driver, and inventory.
- Prep all food, sauces, and raw meat according to specs.
- Created a customer satisfaction centered environment.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with customers to ensure long-term success and loyalty.
- Ensuring the trucks maintenance is up to date and all permits required by the city/county are acquired.
- Calculated payroll and had it sent in on time bi-weekly.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with state wide food safety regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Store Trainer
Condom Sense
06.2013 - 12.2017
- Cash Register
- Provide excellent customer service by consulting on needs and information about products in the store.
- Doing weekly inventory.
- Unloading trucks and organizing pallets.
- Opening and closing the store.
- Training employees
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted in the recruitment process by interviewing potential candidates and evaluating their suitability for the role based on their performance during training exercises.
- Improved store efficiency by developing and implementing comprehensive training programs for new employees.
- Boosted sales productivity by conducting comprehensive product knowledge training sessions, enabling staff to confidently recommend items and upsell effectively.
- Provided hands-on assistance with daily tasks when necessary, helping reinforce learned concepts in real-time work scenarios for maximum retention.
- Increased overall store performance through targeted cross-training initiatives designed to expand individual capabilities across multiple departments or roles.
- Optimized employee retention rates by establishing a supportive learning environment that encouraged growth, development, and achievement of personal goals.
Bartender/Server
Hilton
11.2014 - 03.2015
- Worked in Executive Lounge, Lobby Bar, Hotel Restaurant and Banquets.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
Associate of Arts -
The Art Institute of Dallas
Dallas, TXSkills
- Effective Leader
- Staff Trainer
- Customer Satisfaction & Retention
- Expense Control
- Waste Control
- Schedule Management
- Safe Work Practice
- Quality Management
- Problem Resolution
- Efficient Multi-Tasker
- Verbal and Written Communication
- P&L Management
Certification
- Texas Certified Food Manager
References
- Gabrielle Hill - Acosta/ Vine Food Tech - 469-682-5998
- Joey Stovall - Cousins Maine Lobster District Manager - 214-729-4589
Timeline
Franchise General Manager
Cousins Maine Lobster
07.2018 - 01.2024
Bartender/Server
Hilton
11.2014 - 03.2015
Store Trainer
Condom Sense
06.2013 - 12.2017
Associate of Arts -
The Art Institute of Dallas
- Texas Certified Food Manager
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