Phillip G Smith II

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

• Execute marketing strategies including social media, email campaigns, and community events to drive brand awareness and generate leads.

•Attend networking events to promote company services and build strategic partnerships.

Built strong customer relationships by delivering personalized service and expert guidance.

• Maintained deep knowledge of vehicle models, financing, and warranty options.

• Consistently exceeded sales targets and contributed to a high-performing sales team.

• Negotiated win-win deals that maximized customer satisfaction and dealership profitability.

• Stayed up to date with industry trends, new inventory, and product releases.

• Authenticated loads for accuracy
• Ensured delivery on time to Dollar Tree stores across FL, GA, and SC.
• Assisted customers with off-loading essential materials from a 53’ trailer in a timely manner.
• Overseeing documentation and purging documents beyond retention period.

• Authenticated loads for accuracy
• Ensured delivery on time to Dollar Tree stores across FL, GA, and SC.
• Assisted customers with off-loading essential materials from a 53’ trailer in a timely manner.
• Overseeing documentation and purging documents beyond retention period.