Phillip Hammond
Saint Helens,OR
Summary
Accomplished at Nikon Precision, adept in advanced troubleshooting and fostering team leadership. Streamlined project workflows, significantly enhancing efficiency and customer satisfaction. Excelled in critical thinking and problem-solving, ensuring projects exceeded expectations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Project Owner 3
Nikon Precision
01.2020 - Current
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Planned, scheduled shipments, and inventoried parts as well as tooling for modifications and upgrades to ensure no delays in project.
- Managed approximately 25 Upgrade/Modifications that ranged from 6 week to 3 months in length as well as another 20+ that ranged from 2 to 4 weeks in length.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Assisted creating company wide standard work flow for FOK (First of a kind) modifications and upgrades.
- Identified areas for process improvements within projects, resulting in more efficient workflows and reduced redundancies.
- Maintained database and spreadsheets with accurate inventory and status.
- Communicated project updates to stakeholders at all levels.
- Wrote, updated and maintained project documentation.
Shift Lead
Nikon Precision
04.2016 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Primary point of contact with customer for service requests (Between FSE's and customers, received an average of 100 calls per shift).
- Wrote and performed annual reviews for FSEs
- Continued work as an FSE4 while performing shift lead duties.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Increased productivity levels by allocating resources effectively and managing staff workloads.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prioritized tasks effectively, ensuring timely completion of projects while meeting quality standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Field Service Engineer
Nikon Precision
11.2000 - 04.2016
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.
- Serviced, Maintained, Upgraded, and Installed Lithography equipment from I-line to DUV both immersion and dry.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Attended customer safety meetings and performed LOTO training for FSEs at site.
- Identified alternative parts replacement options to keep part costs down.
Education
Bachelor of Science - Technology Management
DeVry University
Columbus, OH01-2017
Associate of Science - Electrical Engineering
DeVry University
Columbus, OH10-2000
Skills
- Strong working knowledge of the MS Office: Outlook, Excel, Word, Access, Project, OneNote, Sharepoint
- Test equipment operation: DVM, Oscilloscope, Laser power meters, etc
- Advanced troubleshooting and repair
- Problem-solving
- Time management
- Critical thinking
- Team leadership
- Detail-oriented
- Planning and execution
- Customer support and communication
- Strong verbal and written communication
Certification
- Lean Six Sigma Certification (Green belt) from Oregon State
Timeline
Project Owner 3
Nikon Precision
01.2020 - Current
Shift Lead
Nikon Precision
04.2016 - 01.2020
Field Service Engineer
Nikon Precision
11.2000 - 04.2016
- Lean Six Sigma Certification (Green belt) from Oregon State
Bachelor of Science - Technology Management
DeVry University
Associate of Science - Electrical Engineering
DeVry University
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