Phillip Hannah
Leawood,KS
Summary
Proven leader with a track record of enhancing customer satisfaction and business growth through meticulous attention to detail and swift problem resolution. Skilled in Quality Assurance and fostering professional relationships, adept at driving sales and service improvements. Excels in safety compliance and effective project management, ensuring operational excellence and team success.
Overview
4
4
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
03.2024 - Current
- Paid great attention to detail to achieve a terrific customer experience.
- Responded quickly to problems and over-came issues in a timely and efficient manner.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Team Lead
TopGolf
08.2020 - 02.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Created and managed project plans, timelines and events.
- Evaluated customer needs and feedback to drive sales and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Bachelor of Arts - Jazz Studies
University of Missouri Kansas City
12.2021
Skills
- Safety Compliance
- Quality Assurance
- Handling Customer Complaints
- Documentation And Reporting
- Workplace Safety
- Punctual and Reliable
- Skilled with both hand and power tools
- Product Management
- Budgeting knowledge
- Invoice Management
Timeline
Shift Manager
Buffalo Wild Wings
03.2024 - Current
Team Lead
TopGolf
08.2020 - 02.2024
Bachelor of Arts - Jazz Studies
University of Missouri Kansas City
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