Phillip Hespen
Dearborn,MI
Summary
Dynamic Sales Associate with proven success at Grow Generation, excelling in customer service and problem-solving. Achieved consistent sales targets through effective rapport-building and personalized shopping experiences. Leveraged strong teamwork and time management skills to enhance customer satisfaction and foster loyalty, while maintaining efficient cash register operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Grow Generation
08.2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Package Handler
Federal Express
10.2017 - 08.2019
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Sales Associate
Pet Supplies Plus
12.2014 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Assembly Line Production Worker
Kenwall Steel
06.2016 - 08.2016
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Education
Fiber Optics
Washtenaw Community College
Ann Arbor, MIVeteranary Technician Program
Baker College
Jackson, MILiberal Arts
Henry Ford College
Dearborn, MIHigh School Diploma -
Dearborn High School
Dearborn, MI06.2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
HiLo certified
Timeline
Sales Associate
Grow Generation
08.2021 - Current
Package Handler
Federal Express
10.2017 - 08.2019
Assembly Line Production Worker
Kenwall Steel
06.2016 - 08.2016
Sales Associate
Pet Supplies Plus
12.2014 - 08.2018
Fiber Optics
Washtenaw Community College
Veteranary Technician Program
Baker College
Liberal Arts
Henry Ford College
High School Diploma -
Dearborn High School
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