Phillip Hillesheim
Lebanon,PA
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Reliable in transportation, known for high productivity and efficiency in task completion. Possess specialized skills in route planning, vehicle maintenance, and safe driving practices.
Overview
8
8
years of professional experience
Work History
Sales Associate
Verizon
Lebanon, PA
10.2022 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Participated in training sessions conducted by the management team on new products or services.
- Consulted with customers to resolve service and billing issues.
- Educated leads about package prices, benefits and terms of purchases.
Delivery Driver
Original Geno’s
Tempe, Arizona
08.2020 - 07.2021
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Prepared pizzas according to customer specifications.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Assisted with order packing and verification at the restaurant, ensuring that all items met the established quality standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Assistant Manager
Foot Locker
Lebanon
05.2017 - 09.2019
- Reviewed completed work to verify consistency, quality, and conformance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Placed special orders or called other stores to find desired items.
- Used product knowledge to suggest items to match client needs.
Education
High School Diploma -
Lebanon High School
Lebanon06-2017
Some College (No Degree) - Kinesiology
Rochester Community And Technical College
Rochester, MNSome College (No Degree) - Kinesiology
Ottawa University
Surprise, AZSkills
- Customer service
- Inventory management
- Effective communication
- Customer engagement
- Quality assurance
- Package handling
- Attention to detail
- GPS navigation
- Time management
Timeline
Sales Associate
Verizon
10.2022 - Current
Delivery Driver
Original Geno’s
08.2020 - 07.2021
Assistant Manager
Foot Locker
05.2017 - 09.2019
High School Diploma -
Lebanon High School
Some College (No Degree) - Kinesiology
Rochester Community And Technical College
Some College (No Degree) - Kinesiology
Ottawa University