Phillip Marsh
Thornton,CO
Summary
Seasoned business leader with a proven track record at Pm Garage Door Services and Efficiency Garage Door Company, excelling in negotiation and verbal communication. Expert in enhancing service quality, driving customer satisfaction, and leading high-performing teams. Demonstrated success in employee development and business management, ensuring robust client relationships and operational excellence.
Overview
14
14
years of professional experience
Work History
Owner
Pm Garage door services
Thornton, CO
09.2023 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Formed and sustained strategic relationships with clients.
Manager/Technical Lead
/Efficiency Garage door company
Denver, CO
02.2011 - 08.2022
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented quality control measures to uphold company standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Directed recruitment, hiring, and training of new staff members.
Skills
- Marketing tactics
- Social media control
- Verbal and written communication
- Service quality assurance
- Employee development
- Business launch
- Negotiation
- Team oversight
- Project estimating
- Staff hiring
- Consulting
- Business management
Timeline
Owner
Pm Garage door services
09.2023 - Current
Manager/Technical Lead
/Efficiency Garage door company
02.2011 - 08.2022
Similar Profiles
Abe RedecopAbe Redecop
Garage Door Installer at V&M Garage Door ServicesGarage Door Installer at V&M Garage Door Services
Jaylai LoganJaylai Logan
Customer Service Representative at A1 Garage Door ServicesCustomer Service Representative at A1 Garage Door Services
Guy GoldinGuy Goldin
Garage Door Technician at AAA Garage Door ServicesGarage Door Technician at AAA Garage Door Services
Corbin RossCorbin Ross
Volunteer at Pinnacle Charter SchoolVolunteer at Pinnacle Charter School
Hannah MangelHannah Mangel
Neurosurgery Coordinator at University of Colorado HospitalNeurosurgery Coordinator at University of Colorado Hospital