Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Nelson

Killeen,TX

Summary

Dynamic Sales Associate with a proven track record at Burlington, excelling in customer service and teamwork. Leveraged problem-solving skills to enhance customer satisfaction and drive sales, achieving daily goals. Recognized for effective merchandise management and maintaining store appeal, fostering strong relationships with customers and colleagues alike.

Overview

1
1
year of professional experience

Work History

Sales Associate

Burlington
Harker Heights, TX
03.2026 - 05.2026
  • Assisted customers with product selection, ensuring a positive shopping experience.
  • Managed merchandise displays to enhance store presentation and drive sales.
  • Processed transactions efficiently using point-of-sale systems, maintaining accuracy.
  • Collaborated with team members to meet daily sales goals and improve service quality.
  • Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Dollar General
Killeen, TX
09.2025 - 11.2025
  • Maintained inventory levels through regular stock checks and organization of merchandise.
  • Provided product knowledge to customers, fostering informed purchasing decisions.
  • Supported promotional events by setting up displays and engaging with shoppers actively.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

Harker Heights High School
Harker Heights, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Problem-solving
  • Relationship building
  • Outgoing personality
  • Stocking and receiving

Timeline

Sales Associate

Burlington
03.2026 - 05.2026

Sales Associate

Dollar General
09.2025 - 11.2025

High School Diploma -

Harker Heights High School