Phillip Omunyin
Sayreville,NJ
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships, understanding and providing solutions to customer needs. Strong communication and interpersonal skills for providing superior customer service.
With ability to multitask while maintaining time management to achieve stipulated company performance goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
Home Depot
04.2023 - Current
- Maintain calm demeanor and professionally manage issues in busy, high-stress situations.
- Engage with customers to effectively build rapport and lasting relationships.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Solve customer challenges by offering relevant products and services to help sell the complete project.
- Development through 100% completion of courses assigned in Knowledge Depot.
- Educate clients on current promotional offerings and products using persuasive selling tactics.
- Rotate stock and restock shelves to maintain product availability and store appearance.
Grocery Team Member
Whole Foods Market Inc
12.2022 - 03.2024
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Prepared orders for customers without delay to deliver excellent service.
Account Executive
Africa Fuels & Lubricants Limited
07.2017 - 11.2020
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Focused on excellent customer service through our Pump Attendants by greeting, serving and thanking the customers to encourage customer satisfaction and build loyalty.
- Leveraged marketing channels and sales strategies to develop pipeline and increase sales from 180,000 Liters to 230,000 Liters a month.
- Maintained credit clients accounts, updated daily sales, generated biweekly invoice statements and followed up on the payments as per agreed terms.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Assisted in the daily running of the gas station, opened and closed shifts, maintained inventory, communicated and updated my superiors on sales, stocks and cash reports and any other related information.
Financial Advisor
Jubilee Insurance
07.2016 - 01.2017
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Recommended specific investments to help clients meet financial goals.
- Facilitated new client onboarding process and investment account setup.
Education
BBA - Finance And Banking
University Of Eldoret
Kenya, Africa.11.2015
Certificate - Computer Applications
African Institute of Research And Development
Bungoma, Kenya(Africa)04.2011
Skills
- Excellent verbal and written communication skills
- Exceptional customer service
- Proficiency in Computer applications ie Word, Keyboarding, powerpoint, Outlook
- Product knowledge and Sales
- Client Account Management
- Customer Needs Assessment
- Problem-Solving
- Listening Skills
- Ability to multi task
- Time management
Timeline
Sales Associate
Home Depot
04.2023 - Current
Grocery Team Member
Whole Foods Market Inc
12.2022 - 03.2024
Account Executive
Africa Fuels & Lubricants Limited
07.2017 - 11.2020
Financial Advisor
Jubilee Insurance
07.2016 - 01.2017
BBA - Finance And Banking
University Of Eldoret
Certificate - Computer Applications
African Institute of Research And Development
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