Phillip R. Couture
Azle,Texas
Summary
Results-oriented Regional Operations Leader with expertise in last-mile delivery and multi-state logistics. Manages budgets, contractor pricing, and capacity planning to optimize financial performance and service delivery. Coordinates cross-functional teams to enhance operational efficiency and support market growth. Collaborates with senior leadership to drive strategic initiatives and coach managers toward achieving reliable results.
Overview
25
25
years of professional experience
Work History
Regional Manager
RXO (Formerly XPO Logistics)
05.2022 - Current
- Led multi-state last-mile and installation operations supporting major retail partners including Home Depot and Best Buy.
- Managed contractor network development, capacity planning, and labor strategy across multiple markets to enhance service delivery.
- Oversaw operational budgets, contractor pricing structures, and cost-control initiatives that contributed to increased profitability.
- Partner with senior leadership to analyze financial performance, identify cost-saving opportunities, and improve operational efficiency.
- Developed market growth strategies that aligned customer demand with labor availability and operational expenses for sustainable growth.
- Train and mentor Area Managers on operational planning, financial accountability, customer experience, and workforce management.
- Consistently exceed client service metrics while maintaining financial objectives.
General Operations Manager
DNA Logistics
01.2021 - 05.2022
- Coordinated warehouse planning, inventory flow, labor allocation, transportation, and cross-dock operations for General Motors, enhancing operational effectiveness.
- Directed operations across multiple facilities totaling more than 250,000 square feet of warehouse space.
- Oversaw receiving, storage, inventory accuracy, and order fulfillment processes, ensuring timely outbound transportation and met operational targets.
- Managed high-volume shipping and receiving operations while consistently meeting customer fill-rate expectations.
- Implemented warehouse optimization initiatives that improved throughput and operational efficiency.
- Developed operational budgets and labor plans for over 200 employees, ensuring cost-effective staffing and productivity.
- Managed payroll, scheduling, hiring, training, safety programs, and workforce planning.
Regional Manager
XPO Logistics
02.2018 - 12.2020
- Managed multi-state installation and delivery operations, overseeing operational planning, labor capacity, and financial performance to ensure efficient service delivery.
- Directed contractor recruitment and network expansion strategies to support market growth initiatives.
- Managed pricing negotiations, contractor agreements, and cost models to improve margin performance.
- Selected as Interim Regional Director, providing operational leadership and business continuity for regional operations.
- Led market realignment projects to optimize territory coverage, labor utilization, and revenue generation.
- Supported annual operational planning and budget initiatives, achieving high customer satisfaction through effective resource allocation and service management.
Area Manager
XPO Logistics
06.2015 - 02.2018
- Received the Top Southeast Area Manager Award for outstanding operational and customer service performance.
- Managed operational performance and financial results across multiple markets, enhancing service metrics and driving customer satisfaction.
- Analyzed operational costs and contractor productivity, identifying service performance improvements to enhance overall profitability.
- Cultivated relationships with key retail customers, facilitating contractor development and optimizing warehouse operations.
Senior Operations Manager
Serpro Logistics
06.2006 - 04.2015
- Managed $30 million P&L, achieving profitability 15% above projections.
- Directed operations for two nationwide distribution centers ranging from 30,000 to 70,000 square feet.
- Developed annual operating budgets and monitored expenses, labor costs, transportation spending, and warehouse performance.
- Led warehouse planning initiatives to optimize inventory storage, slotting, space utilization, and workflow.
- Oversaw inventory control, accounts payable, accounts receivable, purchasing, and financial reporting.
- Managed 39 employees and more than 85 subcontractors across distribution, transportation, and installation operations.
- Directed third-party logistics operations and strategic customer account management.
- Designed compensation and incentive programs that enhanced productivity and retention.
Distribution Center Manager, GE Operations
Serpro Logistics
08.2005 - 06.2006
- Managed a 70,000-square-foot distribution center supporting appliance distribution operations.
- Managed a $2 million operating budget and P&L.
- Directed warehouse layout planning, inventory management, shipping, receiving, and transportation scheduling.
- Developed staffing plans and productivity measures that streamlined warehouse efficiency.
- Coordinated daily operations for 20 delivery vehicles, monitoring performance metrics to ensure timely deliveries.
- Managed customer relationships for GE, Home Depot, and regional builder accounts, and enhanced service quality and satisfaction.
Warehouse Operations Manager
Dart Logistics
03.2002 - 08.2005
- Directed warehouse planning, inventory management, quality assurance, safety compliance, and transportation operations.
- Developed staffing plans and streamlined warehouse processes to enhance inventory accuracy and operational performance.
- Implemented continuous improvement initiatives to align services with cost objectives.
- Coordinated route planning and optimized fleet utilization while training drivers to ensure effective operations.
- Managed a 32,000-square-foot warehouse facility serving appliance delivery operations.
Education
Some College (No Degree) - Buisness
The University of Texas At Arlington
Arlington, TXSkills
- Operations management
- P&L oversight
- Profit and loss management
- Budget forecasting
- Financial analysis
- Cost reduction
- Capacity planning
- Labor management
- Warehouse management
- Distribution operations
- Operational oversight
- Strategic planning
Personal Information
Title: Senior Operations & Supply Chain Leader
Additional Key Qualifications
- Budget & Financial Leadership
- Multi-Million Dollar P&L Management
- Annual Budget Development
- Forecasting & Financial Planning
- Cost Reduction Initiatives
- Labor Budget Management
- Contractor Negotiations
- Vendor Management
- Margin Improvement Strategies
- Warehouse & Supply Chain Expertise
- Warehouse Design & Planning
- Distribution Center Operations
- Capacity Planning
- Inventory Management
- Labor Forecasting
- Network Optimization
- Cross-Dock Operations
- Transportation Management
- Continuous Improvement
- Lean Operational Practices
- Facility Utilization Planning
- Leadership
- Workforce Planning
- Succession Planning
- Team Development
- Employee Engagement
- Safety Program Management
- Customer Relationship Management
- Strategic Operations Leadership
Timeline
Regional Manager
RXO (Formerly XPO Logistics)
05.2022 - Current
General Operations Manager
DNA Logistics
01.2021 - 05.2022
Regional Manager
XPO Logistics
02.2018 - 12.2020
Area Manager
XPO Logistics
06.2015 - 02.2018
Senior Operations Manager
Serpro Logistics
06.2006 - 04.2015
Distribution Center Manager, GE Operations
Serpro Logistics
08.2005 - 06.2006
Warehouse Operations Manager
Dart Logistics
03.2002 - 08.2005
Some College (No Degree) - Buisness
The University of Texas At Arlington