Phillip Rodkey
Whitehall
Summary
Motivated professional with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
19
19
years of professional experience
Work History
Sales Associate
Macys
09.2024 - Current
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
Seller/Lister for Top 5 Ebay Seller
Brian Davis LLC
01.2020 - 01.2023
Wood Finishing Staining Sanding
American Artelier Inc.
03.2017 - 01.2020
Breakfast Attendant/Cook
Ramada Inn
08.2016 - 01.2017
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
Workforce Real Time Analyst
Synchronoss Technologies Inc - AT&T
10.2015 - 07.2016
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
Field Merchandiser
CPM
10.2014 - 01.2015
Field Sales Agent
Combined Insurance
07.2014 - 10.2014
- Traveled throughout assigned territory to leverage leads and visit existing customers.
Sales Agent
THE HARTFORD FIRE INSURANCE COMPANY
10.2010 - 01.2014
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Sales Associate
SEARS HOLDINGS CORP.
06.2008 - 06.2010
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Inventory stock and requisition new stock.
- Compute sales prices, total purchases and receive and process cash or credit payment.
Summer Intern
WHITEHALL COPLAY SCHOOL DISTRICT
06.2007 - 08.2007
- Landscaping and other Miscellaneous task
Production Technician
GEORGIA PACIFIC
02.2006 - 09.2006
- Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance.
- Set up and verify the functionality of safety equipment.
- Monitor and adjust production processes or equipment for quality and productivity.
- Inspect finished products for quality and adherence to customer specifications.
Education
Whitehall High School
Whitehall, PAundefined
Lehigh County Career & Technical Institute
Schnecksville, PAComputer Forensics
Lehigh Carbon Community College
Schnecksville, PA06.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Excellent people skills
Timeline
Sales Associate
Macys
09.2024 - Current
Seller/Lister for Top 5 Ebay Seller
Brian Davis LLC
01.2020 - 01.2023
Wood Finishing Staining Sanding
American Artelier Inc.
03.2017 - 01.2020
Breakfast Attendant/Cook
Ramada Inn
08.2016 - 01.2017
Workforce Real Time Analyst
Synchronoss Technologies Inc - AT&T
10.2015 - 07.2016
Field Merchandiser
CPM
10.2014 - 01.2015
Field Sales Agent
Combined Insurance
07.2014 - 10.2014
Sales Agent
THE HARTFORD FIRE INSURANCE COMPANY
10.2010 - 01.2014
Sales Associate
SEARS HOLDINGS CORP.
06.2008 - 06.2010
Summer Intern
WHITEHALL COPLAY SCHOOL DISTRICT
06.2007 - 08.2007
Production Technician
GEORGIA PACIFIC
02.2006 - 09.2006
undefined
Lehigh County Career & Technical Institute
Computer Forensics
Lehigh Carbon Community College
Whitehall High School
Similar Profiles
Jhonatan VelasquezJhonatan Velasquez
Vendor at MacysVendor at Macys
Veronica MartinezVeronica Martinez
Cosmetic Counter Manager at MacysCosmetic Counter Manager at Macys
Sana AltuhafiSana Altuhafi
Specialized Customer Experience Manager at MacysSpecialized Customer Experience Manager at Macys
WINNIE J. OUMAWINNIE J. OUMA
Neurosurgery Physician Assistant at St. Luke's University Hospital & Health NetworkNeurosurgery Physician Assistant at St. Luke's University Hospital & Health Network
BAYLEE STEVENSBAYLEE STEVENS
Substitute Teacher at EdustaffSubstitute Teacher at Edustaff