Phillip Simon
Brooklyn
Summary
Dynamic professional with a proven track record at Macy's Department Store, enhancing team performance through strategic staff training and development. Expert in customer service and problem-solving, successfully minimizing shrinkage by implementing loss prevention protocols. Adept at decision-making and time management, driving operational efficiency and achieving sales targets effectively.
Overview
1
1
Certification
Work History
Asistant Manager
Macys Department Store
Brooklyn, NY
2022 - 2025
- Assisted in training and onboarding new staff to enhance team performance.
- Coordinated daily operations to ensure efficient customer service and store presentation.
- Developed promotional displays that increased product visibility and customer engagement.
- Implemented loss prevention protocols, minimizing shrinkage across the department.
- Managed scheduling to ensure adequate coverage during peak shopping times, enhancing operational efficiency.
- Collaborated with management on strategic planning initiatives to improve overall store performance.
- Led team meetings focused on improving service delivery and achieving sales targets effectively.
Starbucks
Miami, FL
2018 - 2022
- Supervised daily operations to ensure optimal workflow and service quality.
- Trained and mentored team members on beverage preparation and customer service standards.
- Managed inventory levels, ensuring timely restocking of products and supplies.
- Implemented operational efficiencies that improved service speed during peak hours.
Environmental Services Housekeeper
Downstate Medical Center
Brooklyn, NY
2016 - 2018
- Maintained cleanliness and sanitation in patient rooms, common areas, and restrooms.
- Operated cleaning equipment including floor scrubbers and vacuum cleaners efficiently.
- Disposed of hazardous waste following safety protocols and regulations.
- Collaborated with healthcare staff to address immediate cleaning needs effectively.
Education
High School Diploma -
Street Academy
Brooklyn, NYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
Certification
Nys real estate sales license
Timeline
Asistant Manager
Macys Department Store
2022 - 2025
Starbucks
2018 - 2022
Environmental Services Housekeeper
Downstate Medical Center
2016 - 2018
High School Diploma -
Street Academy