Phillip E McKown
Sales Manager
Cape Coral,FL
Summary
High-performing Automotive Sales Manager with 5-year background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Leverages new and used inventory control skills, excellent training and internet sales process success and deploys current technologies to achieve sales goals. Consistently engages with customers to build base of referrals and repeat business and creates annual forecasts and budgets through solid understanding of dealership operations, including all aspects of sales and finance.
Overview
8
8
years of professional experience
Work History
Automotive Sales Manager
Genesis Of Naples
Naples, FL
08.2020 - Current
- Defined clear targets and objectives and communicated to other team members.
- Managed over 20+ salespeople increased sales by 10% from year to year to year.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Associate
O'Brien Team Fort Myers
Fort Myers, FL
06.2018 - 08.2020
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased my sales numbers by 10% or better year after year.
Project Manger
Advanced Seamless Gutters & Leaders
North Fort Myers, FL
09.2015 - 06.2019
- Identified plans and resources required to meet project goals and objectives.
- In charge of 10 to 20 projects at any given time.
- Had 90% efficiency of coming in or at budget and 80% completion on expected delivery or ahead of schedule.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and implemented strategic project plans to meet business objectives.
- Prepared and submitted project invoices for review and approval.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Education
Bachelor of Arts - Business Administration And Management
Edison State Community College
Fort Myers, FL2011
Skills
- Employee Performance Evaluations
- Strategic Selling
- Customer Experience
- Team Development
- Sales Meetings
- Monthly Forecasting
- Consultative Selling Techniques
- Sales Strategies Techniques
- CRM Platforms
- Closing Techniques
- Recruitment and Training
- Automotive Sales Techniques
- Sales Coaching
- Price Negotiation
- Quote and Proposal Management
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Automotive Sales Manager
Genesis Of Naples
08.2020 - Current
Sales Associate
O'Brien Team Fort Myers
06.2018 - 08.2020
Project Manger
Advanced Seamless Gutters & Leaders
09.2015 - 06.2019
Bachelor of Arts - Business Administration And Management
Edison State Community College
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