Phimphisa Thab-Sila
Atlanta,GA
Summary
Adept at training teams and fostering a positive work environment, I bring precise hand-eye coordination and emotional intelligence to every project, ensuring memorable experiences for clients. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Cake Decorator
Publix Bakery
Alpharetta, GA
02.2024 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
Customer Service Representative
Tropical Green Cleaners
Atlanta, GA
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier Team Lead
Chick-fil-A
Grovetown, GA
07.2021 - 11.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Nursing
Augusta University
Augusta, GAHigh School Diploma -
Grovetown High School
Grovetown, GA05.2020
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Strong communication skills
- Management
- Emotional Intelligence
- Problem-Solving
- Listening Skills
- Punctual
Accomplishments
National Honor Society
Beta Honor Society
Spanish Honor Society
Honor Student
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Timeline
Cake Decorator
Publix Bakery
02.2024 - Current
Customer Service Representative
Tropical Green Cleaners
12.2023 - Current
Cashier Team Lead
Chick-fil-A
07.2021 - 11.2023
Nursing
Augusta University
High School Diploma -
Grovetown High School