Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Server

Phirpps Alexandre

Silver Spring,MD

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Swahili Village Bar And Restaurant. Proven ability to enhance team performance through effective training and collaboration, while adeptly managing customer inquiries and cash handling. Bilingual communicator committed to fostering positive relationships and ensuring satisfaction.

Overview

9
9
years of professional experience

Work History

Server

Swahili Village Bar And Restaurant
02.2022 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food and beverage orders efficiently to ensure timely delivery.
  • Trained new staff on menu items and service protocols, enhancing team performance.
  • Collaborated with kitchen staff to coordinate seamless service operations.

Customer Care Representative

Belhop Conpany
03.2021 - 01.2023
  • Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
  • Managed escalated issues by providing effective solutions and maintaining positive customer relationships.
  • Trained new team members on procedures and best practices, fostering a collaborative work environment.
  • Utilized CRM software to track and document customer interactions, ensuring accurate records and follow-ups.

Shift Leader

Chipotle
01.2017 - 02.2020
  • Assisted in training new team members on operational procedures and company policies.
  • Maintained cleanliness and organization of work areas to ensure safety and efficiency.
  • Supported inventory management by restocking supplies and monitoring stock levels.
  • Collaborated with team to deliver excellent customer service during peak hours.

Education

No Degree -

Montgomery College
Rockville, MD

High School Diploma -

Montgomery Blair High School
Rockville, MD
05-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Teamwork
  • Effective communication
  • Public relations
  • Critical thinking
  • Time managements
  • Speak 2 lnaguages

Languages

French
Professional Working

Interests

  • Gym Workouts
  • Outdoor Recreation
  • I enjoy helping others and giving back to the community
  • Enjoy participating in [activity] for overall physical and mental well-being

Timeline

Server

Swahili Village Bar And Restaurant
02.2022 - Current

Customer Care Representative

Belhop Conpany
03.2021 - 01.2023

Shift Leader

Chipotle
01.2017 - 02.2020

No Degree -

Montgomery College

High School Diploma -

Montgomery Blair High School

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Phirpps Alexandre