Phoebe Ballard
Lebanon,NH
Summary
Dynamic and empathetic professional with a proven track record at Molly's Restaurant & Bar, excelling in customer service and effective multitasking. Leveraged strong communication and critical thinking skills to enhance guest satisfaction and streamline operations. Demonstrated leadership as an Assistant Coach, fostering growth and performance improvements in team members.
Overview
3
3
years of professional experience
Work History
Hostess
Molly's Restaurant & Bar
03.2024 - Current
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest and helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
Assistant Coach
Laura Stamm Skating Clinic
07.2022 - 08.2024
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
Aftercare Teacher
Montessori Discovery School
04.2022 - 08.2024
- Managed classroom behavior effectively, establishing clear expectations and maintaining consistent discipline practices.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Fostered student curiosity and interest through creative hands-on activities.
- Served as a positive role model and mentor for students, demonstrating respect, empathy, and understanding while supporting their academic growth.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
Education
Bachelor of Science - Mechanical Engineering
Quinnipiac University
Hamden, CT05-2028
High School Diploma -
Lebanon High School
Lebanon, NH06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Cleaning and sanitation
- Detail-oriented
- Safe food handling
- Guest engagement
- Payment processing
- Classroom management
- Critical thinking
- Positive role model and mentor
- Effective communication
Personal forestry experience
I have years of experience hiking The White Mountains and have currently hiked half of the 4000 footers. I have been maintaining and traversing my family's land in The Adirondacks. I maintain the four-wheeler trails, ensure the property is properly marked, and manage the off-the-grid cabin.
Timeline
Hostess
Molly's Restaurant & Bar
03.2024 - Current
Assistant Coach
Laura Stamm Skating Clinic
07.2022 - 08.2024
Aftercare Teacher
Montessori Discovery School
04.2022 - 08.2024
Bachelor of Science - Mechanical Engineering
Quinnipiac University
High School Diploma -
Lebanon High School
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