Phoebe Baumann
Baton Rouge,LA
Summary
Dynamic professional with a proven track record in customer service and education, exemplified during tenure at Home Depot. Skilled in customer support and team collaboration, I excel in problem resolution and fostering positive environments. Achieved significant customer satisfaction and enhanced team efficiency, leveraging excellent communication abilities to drive results and foster growth. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Home Depot
Coursey Blvd
12.2021 - Current
- Helped large volume of customers daily with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
After-School Teacher
Denham Springs Montessori
11.2018 - 01.2020
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
Education
Bachelor of Science - Kinesiology
Louisiana State University And A&M College
Baton Rouge, LA05.2025
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Good communication skills
- Excellent written and oral communication
Timeline
Customer Service Associate
Home Depot
12.2021 - Current
After-School Teacher
Denham Springs Montessori
11.2018 - 01.2020
Bachelor of Science - Kinesiology
Louisiana State University And A&M College